[Resolved]  Ford — False Commitments & Inefficiency

Address:

Thane, Maharashtra

I booked my Ford Figo Petrol 1.2 ZXi model –Chill color
from
Shreeji Autoworld Pvt. Ltd. , ( Shreeji Ford)
Mohan Mill Compound,
Thane Ghodbunder Road,
Thane (west)- Maharashtra-400607
On 28/03/2010 with a Booking Amount through HDFC Bank Cheque.
I was promised by the Dealer ( Shreeji Ford) that the car will be delivered within 15 days, so I disbursed my Car Loan Amount to the Dealer in the First week of April.
But it is almost a month, the dealer is not providing me the exact date when the vehicle will be delivered.
They had changed the delivery dates many times & still they were unable to provide me the exact delivery date.
They blame Ford for the delayed delivery , this gives a bad reputation for FORD.
I like to bring this issue, to the notice of the concerned higher authorities in FORD for their Dealers Bad Commitments and inability.
If this type of False commitments and Customer dissatisfaction prevails, it will definitely spoil FORD’s reputation in the market.
On seeing lot of negative feedbacks about FORD’s service & Dealership, It makes me feel that I had taken a wrong decision to purchase a Ford Vehicle.
I am in the verge of cancelling my booking & plan to take legal action against Ford, INDIA for its inefficiency.