[Resolved]  Franke Faber India Ltd. / Faber Baffle Chimney — Status of Complaint No[protected]

Address:

Maharashtra

Hi Consumer Forum,

We have the FABER BAFFLE CHIMNEY with Model No - CLEO 700 LTW BK & we have LIFE TIME WARRANTY CARD with Card No - PNQ 0974009.

It is not working & complaint was done 60 days before Approx. My complaint no is[protected] & we have talked many times to Customer Care, Manager ([protected]) & Service Manager ([protected]) but result is nil & we are suffering a lot.

I have written a mail also to Customer Care but no response. For your Ref. I am attaching the mail of below communication with the Customer Care.


*************************************Start Mail***************************************************************
REMINDER 3RD.

Regards,

Joginder Pal Aggarwal.

+[protected]
+[protected]



On 1/27/11, Sumit Aggarwal <sumit.[protected]@gmail.com> wrote:
> * REMINDER 2ND.*
>
>
> On Fri, Jan 21, 2011 at 10:11 AM, Sumit Aggarwal
> <sumit.[protected]@gmail.com>wrote:
>
>> *REMINDER 1ST.
>>
>>
>> *
>>
>> On Tue, Jan 18, 2011 at 10:20 PM, Sumit Aggarwal
>> <sumit.[protected]@gmail.com
>> > wrote:
>>
>>> Dear Suhas,
>>>
>>> Thank you for quick response.
>>>
>>> I want to say that we are suffering as our product is not working &
>>> as I have mentioned in my earlier mail our compliant have already
>>> taken 40 days but the no action was taken so I need how much time
>>> you will take to resolve this complaint.
>>>
>>> Note: If it is not reparable then pls. provide me a new one.
>>>
>>> Regards,
>>>
>>> Joginder Pal Aggarwal.
>>>
>>> +[protected]
>>> +[protected]
>>>
>>>
>>> On 1/17/11, [protected]@faberspa.com <[protected]@faberspa.com> wrote:
>>> > Dear Customer,
>>> >
>>> > We are in receipt of your e-mail regarding the problems being
>>> > faced in
>>> the
>>> > product. At the very outset please accept our apologies for any
>>> > inconvenience caused on account of our products or services.
>>> >
>>> > Based on your feedback we have taken up the matter with our
>>> > concerned authorities in service center, to understand the exact
>>> > concerns and give the resolve for the same on Priority.
>>> >
>>> > Please be assured that the required action will be executed at the
>>> > earliest. We appreciate your diligence in pointing out your
>>> > concern to
>>> us
>>> > and sharing your experience as a valuable feedback.
>>> >
>>> > Assuring you the very best in services and look forward to your
>>> continued
>>> > patronage.
>>> >
>>> > Thanks & Regards
>>> > ****************************************************************
>>> > Suhas Joseph
>>> > Customer Care
>>> > Franke Faber India Ltd.
>>> > 37/1 Kondhwa Pisoli Road , Pisoli Pune -411060.
>>> > Nationwide Toll Free Number :[protected] Switch
>>> > Board[protected] / [protected]Extn- 65) Fax[protected] Email
>>> > Id - [protected]@faberspa.com
>>> > Website- www.faberheatkraft.org
>>> > ********************************************************
>>> > YOUR ZERO WASTE RESPONSIBILITY.
>>> >
>>> > Paper makes up 40% of Landfill Waste.
>>> > Please DO NOT Print this Email unless it is Absolutely Essential.
>>> > Please Recycle Paper by Printing on the Other Side.
>>> >
>>> > THANK YOU.
>>> >
>>> ********************************************************************
>>> ******
>>> >
>>> >
>>> >
>>> >
>>> > From:
>>> > Sumit Aggarwal <sumit.[protected]@gmail.com>
>>> > To:
>>> > [protected]@faberheatkraft.org
>>> > Date:
>>> > 16/01/2011 22:34
>>> > Subject:
>>> > Status of Complaint No[protected]
>>> >
>>> >
>>> >
>>> > Hi,
>>> >
>>> > We have the FABER BAFFLE CHIMNEY with Model No - CLEO 700 LTW BK &
>>> > we have LIFE TIME WARRANTY CARD with Card No - PNQ 0974009.
>>> >
>>> > It is not working & complaint was done 40 days before Approx. My
>>> > complaint no is[protected] & we have talked many times to Customer
>>> > Care, Manager ? [protected] & Service Manager ? [protected] but
>>> > result is nil & we are suffering a lot.
>>> >
>>> > So please do the needful on urgent basis.
>>> >
>>> > Thank You,
>>> >
>>> > With Regards,
>>> >
>>> > Joginder Pal Aggarwal.
>>> >
>>> > +[protected]
>>> > +[protected]
********************************************End Mail***************************************************************

So please do the needful on urgent basis.

Thank You,

With Regards,

Sumit Aggarwal.

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