[Resolved]  Freecharge.in — Coupons not delivered and no response from freecharge

Hopeless customer support. They dont even have a support phone number. When you complaint they act deaf. Look at the conversation below

http://www.freecharge.in/CustomerSupport/upload/view.php?id=77795

Complaint #77795
Complaint status: open
Create date: 11/15/2011 11:05 am
Order id: 7743375

Name: ashish p
Email: [protected]@in.com
Mobile: [protected]
Subject: coupon delivery issues - order id: 7743375

Complaint thread
Tue, nov 15 2011 11:05am
Although given that coupons will be delivered in email id, i have not received any coupons on my id even after 26 hours. I had selected ticket please 125 coupon and paid through mastercard, so kindly send two ticketplease coupons on my email id as soon as possible.
Tue, nov 15 2011 5:43pm - freecharge.in customer support

Hi,

Greetings from freecharge.in and thank you for writing in.

We apologize the inconvenience caused to you.

We have forwarded your issue to our technical team, they will work on it.

Assuring you of best services at all times.

Warm regards,
Freecharge team
http://www.freecharge.in

Happy freecharging!!!

Wed, nov 16 2011 2:23am
42 hours and no coupons deliverd on my id yet.
Wed, nov 16 2011 2:14pm - freecharge.in customer support

Hi,

We have forwarded your details for the order 7743375 to the concern department. As soon as we will get any details will share with you. We request you to wait for some time. Do let us know once you receive it.

Warm regards,
Freecharge team
Wed, nov 16 2011 4:21pm
Give me a time frame atleast by which i will be receving the coupon.
Wed, nov 16 2011 4:21pm
Coupons.
Wed, nov 16 2011 6:29pm - freecharge.in customer support

Hi,

We apologize the inconvenience caused to you. Due to some technical issue your coupons are pending which will resolve very soon. Our technical team is working on the same. You will receive your coupon codes latest by tomorrow.

Warm regards,
Freecharge team
Thu, nov 17 2011 12:51am
Kindly send coupons asap. Its 3rd day. I wanted the coupon yesterday itself.
Thu, nov 17 2011 1:01pm - freecharge.in customer support

Hi,

Have you recieved coupon code?

Assuring you of best services at all times.

Warm regards,
Freecharge team
http://www.freecharge.in

Happy freecharging!!!
Thu, nov 17 2011 8:26pm
No coupons received!!! My this recharge, worst experiance. Expecting speedy delivery of coupons. Fed up of yo people.
Thu, nov 17 2011 11:05pm
Hopeless customer support, what is the big deal in afterall sending two coupons? Send the coupons by tomorrow last before i start sharing screenshots of this lengthy complaint thread.
Sat, nov 19 2011 12:53am
Are you people sleeping? Where are the damned coupons? I had enough of your nonsense tolerated.
Sat, nov 19 2011 1:59am
Give me the phone no on which i have to contact you. It's the fifth day, how inefficient support!!!