[Resolved]  Freecharge.in Or Accelyst Solutions Pvt. Ltd — Recharge Refund

Address:

Gurgaon, Haryana

Complaint #80195
Complaint Status: open
Create Date: 11/19/2011 4:31 pm
Order ID: 7922801
Name: bhavesh kumar
Subject: Recharge Issues - Order ID: 7922801
Complaint Thread
Sat, Nov 19 2011 4:31pm
Transaction_Confirmation_Email.jpg (0.2 mb)
I tried recharging my data card. first time it failed second time the money was deducted from credit card but recharge
was done. kindly refund the amount or recharge the card.

Sun, Nov 20 2011 3:19pm
sorry meant to say that recharge was not done. first time due to failure at payment gateway second the money was
deducted but the card was not recharged.

Sun, Nov 20 2011 5:53pm - Freecharge.in Customer Support
Hi,
Greetings from Freecharge.in and thank you for writing in.
Your transaction done on 19th Nov for Rs. 999/- against the order id : 7922801 was unsuccessful due to some
technical error. We have issued refund instructions to the payment gateway on 20th November. Depending upon the turnaround time of your bank you will get the refund automatically into your account (ideally the banks take 4-8 working days to process the refund) We value your relationship with us and would request you to wait till then. Please be rest assured that our team is continuously following up on this.
May we request you to please let us know if you do not get the refund within 7 working days. We would be more
than happy to chase it on your behalf with the payment gateway. Assuring you of best services at all times.
Warm Regards, FreeCharge Team

Wed, Dec 14 2011 5:50pm
I have received my statement for the credit card today and it does not reflect any reversal. kindly reconfirm and reissue
the reversal instructions.

Thu, Dec 15 2011 12:08pm - Freecharge.in Customer Support
Hi,
Greetings from Freecharge.in and thank you for writing in.
Your transaction done on 19th Nov for Rs. 999/- against the order id : 7922801 was unsuccessful due to some technical error.
We have issued refund instructions to the payment gateway on 15th December. Depending upon the turnaround time of your bank you will get the refund automatically into your account (ideally the banks take 4-8 working days to process the refund)
We value your relationship with us and would request you to wait till then. Please be rest assured that our team is continuously following up on this.
May we request you to please let us know if you do not get the refund within 7 working days. We would be more than happy to chase it on your behalf with the payment gateway.
Assuring you of best services at all times.
Warm Regards, FreeCharge Team

Thu, Dec 15 2011 4:59pm
I am getting tried of these canned reply. Kindly escalate my problem or give me phone number where I can talk to
somebody who assure me that something is being done about my case. This is very sad that you are not taking any
complaints seriously and just giving out canned responses because if you had really given out the reversal instructions
on 15 Nov then the reversal should have happened. But you just lie from the teeth and giving canned responses. By the
way the refund is for 1009 not 999.