[Resolved] Fullerton India — Forcible Deduction/Extortion | |||
I am an existing customer of Fullerton India Pvt Ltd. I had recently applied for a Top up Loan with your Bank and was sanctioned a amount of Rs. 237000. I was dealing with your executive Mr. Samadhan kale. I am sorry to say that I am very upset about the service that I got from your bank. I was told after my Loan was sanctioned that there will be an additional Life insurance that I would have to purchase from ICIC Bank and an amount of Rs7000 was deducted from my Bank towards the same. I was also told that it was mandatory that I take the policy or my Loan would be cancelled. I am an existing customer of Fullerton since the last three years and have never bounced a single EMI so far. I am sorry to say that if this is the way that your Bank treats an existing customer then I will be also be forced to take your Bank to the consumer court for Breach of Banking rules. I got fed up of asking for my Loan break up from your Team and finally I got that today, and I noticed that there has been a huge deduction towards God knows what reasons as the processing fees for 11236. I need an explanation about why was there a deduction of 37,000rs from my Loan when my Previous Loan balance with your Bank was only around 16,000rs. I need the premium amount of the ICIC Life insurance of 7000rs to be reversed back to my account and also the processing fees which can in no way be around 11236. I can surely drag your bank to the court and demand a compensation proving it that your Bank is extorting money from its customers under the pretext of providing Loans. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Further to our discussion the other day with Mr. Pandey from your company. I was told by Mr. Pandey that he would be calling me the following day to let me know about the amount that he has sanctioned towards top up on my personal Loan. I waited for his call for two days and since I did not hear back I thought of writing this mail to you. I also wanted to bring this to your attention that I have finally managed to cancel my Insurance policy but not because of any efforts from Fullerton but because of my own efforts and thanks for the harassment caused to me by Fullerton towards the same. I need compensation for this trouble and harassment caused or else I will be forced to file a case of forceful selling of Insurance against Fullerton India in the Consumer court. I thought that Mr. Pandey would be professional to at least call me as per his commitment but since I did not her back from him, I think he must have assumed that all is sorted now for Fullerton. I expect a compensation for the harassment cause failing which I shall have to proceed in the court of Law against Fullerton India. The Insurance person from ICIC named Ajay was calling Fullerton and saying that this man is causing too much issues. What is the meaning of the same. I am causing issues or has Fullerton caused issues to me. I was an existing customer and a good customer of Fullerton, I surely did not expect this service from them for any reason.
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