Futurebazaar, Aramex — Delivery and pending orders

Order no [protected] which has been shpped via ARAMEX(the most pathetic courier service) on 24 november with AWB# [protected] . it has arrived in the destination city and yet is not being delivered from past 4 days. everyday the status update is "on hold" . this same problem was faced by me with one of my previous orders with futurebazaar and was given assurance that it would not happen again, what kind of assurance do u give when u cant see to it that it really doesnot happen????