[Resolved] Futurebazaar.com — Product not delivered within time and the delivery charges not refund | |
I ordered Jaipan Fry Pan, Kadhai, Tawa, Tadka Pan from futurebazaar.com Order No. [protected]. The cost of the product was Rs. 560 and they charged me additional Rs. 100 stating that they will deliver it within 7 days (not stated 7 working days or 7 business days). Now when I didn't receive the order in 7 days I called them up and asked them to return Rs. 100 which is charged for the delivery. They are telling that its not possible and when asked to cancel the order then they told that they will be doing it instantly and will reverse the charged amount instantly also but stated that they will do it after the phone is dropped only. They told that they need to talk to their accounts team and can't be done in a conference call. So I dropped and called them after 3 hours and asked about the order status and was told to me that the order is in transit and is not cancelled yet. They are trying to cheat. They are keeping the amount with them and not reversing. For this I am not getting my money and also will not get the interest on it and also have to devote time to calling them repeatedly as all the time they are not responding to the calls. Please extend your high hand to redress the issue. Thanks, Rana Kar Cell: +91-[protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 90 0786 2472
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This is with reference to your order number [protected] for "Jaipan Non Stick Fry Pan, Kadhai, Dosa Tawa and Vagharia".
At the outset please accept our apologies for the inconvenience caused to you due to the delay in processing the said order.
We are sorry to inform you that the ordered products were not readily available in our warehouse and hence there was a delay in processing the order. We have made every possible effort to arrange the products and the same were dispatched from our end via Aramex courier Airway Bill number [protected].
However as per your request we had instructed our logistic partners to return the products to our warehouse and have also requested you to refuse the delivery incase the same is attempted. We understand that the products were erroneously accepted at the time of delivery and hence have arranged for the pick up of the same from our end.
Simultaneously we have gone ahead and refunded the entire amount charged to you for the order. Kindly find below the refund details for your reference.
Reference Number :[protected]
Refund Date : 23.08.2010
Refund Amount : Rs. 660/-
Please appreciate that what happened in your case is not typical of FutureBazaar level of customer service. We are sorry for not being able to fulfill your order this time and hope that you will come back and shop again at FutureBazaar.
Thanks and Regards,
Team Futurebazaar