[Resolved] Futurebazaar.com — Cancellation of order | |||
I had ordered a Mtiashi TV from futurebazaar.com. The debited my credit card and sent me a confirmation of order and payment. Then they emailed me the next day that the order was cancelled. I called customer care and one Mr. Goldie Creado told me that the company was not obliged to give any explanation as to why they cancelled my order. I called my credit card bank and they said that they had approved the payment and that the payment to the merchant was complete. Please do not deal with this shopping portal. Not only are they involved in unfair and unethical practices, but they also are very unhelpful in resolving issues. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr. Mitra,
Further to you concern regarding the order number [protected] for "Mitashi 24 inches LED TV". I have placed a replacement order on your behalf to be shipped on priority. The replacement order number for your reference is [protected].
Let me confirm that the said product gets dispatched to the customers from the warehouse located near to there location to avoid any damage to the product while in transit. I regret to mentioned that the product is not readily available at our warehouse located near to your location hence there has been a delay. I am personally working to arrange the additional unit of the ordered product at your nearest warehouse to arrange the delivery on priority. I will keep you updated regarding the status of the same.
Your satisfaction is extremely important to us and I appreciate your patience and cooperation in this matter.
Best Regards,
Aditya Pathak
Team Customer Support
Further to you concern regarding the order number [protected] for "Mitashi 24 inches LED TV". I have placed a replacement order on your behalf to be shipped on priority. The replacement order number for your reference is [protected].
Let me confirm that the said product gets dispatched to the customers from the warehouse located near to there location to avoid any damage to the product while in transit. I regret to mentioned that the product is not readily available at our warehouse located near to your location hence there has been a delay. I am personally working to arrange the additional unit of the ordered product at your nearest warehouse to arrange the delivery on priority. I will keep you updated regarding the status of the same.
Your satisfaction is extremely important to us and I appreciate your patience and cooperation in this matter.
Best Regards,
Aditya Pathak
Team Customer Support
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This is with reference to your order number [protected] for "Mitashi 24 inches LED TV".
I am sorry for the inconvenience caused to you regarding the said order. Let me confirm that all the transaction performed online are verified at our end to avoid any malpractice which may occur while performing online transactions. Incase the transaction could not be verified the order gets cancelled at our end.
As discussed, I have re-forwarded your details to our verification team and will be processing your order request at my end. Let me assure you that the necessary action will be taken at my end and a fresh order will be placed for the same product. I will also keep you posted regarding your fresh order details and its status.
Let me assure you that our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I request you to give me a chance to rectify and bring a satisfactory conclusion to this matter.
Best Regards,
Aditya Pathak
Team Customer Support