[Resolved] Futurebazaar.com — Non Delivery & amt. not Refunded | |||
Following Orders with Future Bazaar.com were placed and were cancelled by them unilaterally on 25.1.2012, but even after 8 days the amounts have still not been refunded. Order Nos- [protected] & [protected]. Further, 4 more Orders (Order Nos: [protected], [protected], [protected], [protected]) were also placed on 25.1.12 but the same have not been delvrd inspite of my repeated requests. Phone calls to Complaints- Customer remains n hold for 15 mins & gets disconnected. My emails n Phone calls have resulted in no action. No one lifts the phones at your Jogeshwari, Vikhroli and Marol Office. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Mr. Sobti,
This is with reference to your order number [protected]. We are to inform you that the transaction against the said order could not be successfully verified and hence the order has been cancelled from our end. The amount charged to you against the order has been refunded from our end.
As discussed, we understand that you have received the refund for the amount charged to you against the order however the processing fee and the service tax have not been reversed to you so far. We have already forwarded the necessary instructions to the bank for reversal of the transaction.
We value your association with us and completely understand the inconvenience this incident has caused. Hence as a special gesture simultaneously we are also issuing you a cheque for the processing fee and the service tax charged to you against the said transaction. The cheque will be delivered at your shipping address within the next 8-10 days.
Please appreciate that what happened in your case is not typical of FutureBazaar level of customer service. We look forward to see you again on www.futurebazaar.com.
Best Regards,
Team Futurebazaar
This is with reference to your order number [protected]. We are to inform you that the transaction against the said order could not be successfully verified and hence the order has been cancelled from our end. The amount charged to you against the order has been refunded from our end.
As discussed, we understand that you have received the refund for the amount charged to you against the order however the processing fee and the service tax have not been reversed to you so far. We have already forwarded the necessary instructions to the bank for reversal of the transaction.
We value your association with us and completely understand the inconvenience this incident has caused. Hence as a special gesture simultaneously we are also issuing you a cheque for the processing fee and the service tax charged to you against the said transaction. The cheque will be delivered at your shipping address within the next 8-10 days.
Please appreciate that what happened in your case is not typical of FutureBazaar level of customer service. We look forward to see you again on www.futurebazaar.com.
Best Regards,
Team Futurebazaar
Dear Mr. Kedia,
This is with reference to your order numbers [protected] and [protected].
Let me confirm that as per the terms of the promotional discount coupon the same can be used by the customer only for there first purchase. However, we have also noticed that the same promotional coupon was used against your multiple orders. We have gone ahead and cancelled the above mentioned additional orders from our end. The refund for the amount charged to you has been initiated by us. Let me assure you that the refund amount will reflect in your forthcoming bank statement.
Further, I am sorry for the delay caused on processing your orders numbers [protected], [protected], [protected] and [protected]. Let me confirm that I am personally tracking your orders. The products under the said orders are expected to leave our warehouse within the next 48 hours. The tracking information of the shipments will be communicated to you once the products are dispatched from our warehouse.
I once again apologize for the inconvenience caused to you due to this delay and assure you that the necessary action will be taken at my end to avoid such inconvenience in future.
Best Regards,
Aditya Pathak
Team Customer Support
This is with reference to your order numbers [protected] and [protected].
Let me confirm that as per the terms of the promotional discount coupon the same can be used by the customer only for there first purchase. However, we have also noticed that the same promotional coupon was used against your multiple orders. We have gone ahead and cancelled the above mentioned additional orders from our end. The refund for the amount charged to you has been initiated by us. Let me assure you that the refund amount will reflect in your forthcoming bank statement.
Further, I am sorry for the delay caused on processing your orders numbers [protected], [protected], [protected] and [protected]. Let me confirm that I am personally tracking your orders. The products under the said orders are expected to leave our warehouse within the next 48 hours. The tracking information of the shipments will be communicated to you once the products are dispatched from our warehouse.
I once again apologize for the inconvenience caused to you due to this delay and assure you that the necessary action will be taken at my end to avoid such inconvenience in future.
Best Regards,
Aditya Pathak
Team Customer Support
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
3868
Pending
0
Resolved
1795
+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Future Bazaar — not refunding the amount charged
i purchased a mobile on 20.08.2010 through online shopping on futurebazaar and i paid for the same through my icici bank credit card the same day. the company was not able to deliver the product within time and thus i cancelled the above order. after 17 days the above company refunded my amount for the cancelled order but after about 2 months have passed and after 2 -3 mails of the company they have not refunded the processing fees and service tax charged on the above order. everytime i mail them for the reversal they assure me that the same will b refunded but their promises are always fake. on 27/9/2010 they assured me that within 15-21 days my amount will be refunded but till 20/10/2010 it is not refunded. kindly look into the matter immediately. i will be obliged.Thanks n Regards
H. Sobti
[protected]