[Resolved]  Ganesh Cars Vellore - Maruti Suzuki — Poor Service

I had purchased Swift VXI in December 2007 from ABT Maruti, Chennai. I had done all routine maintenance services as per schedule. However, on 1st Aug 2008, when i was travelling from Bangalore to Chennai, my vehicle met with an accident. This was caused due to the sudden failure of the brakes and the locking of the steering wheel because of that. I have still not been given any explanation as to why the brakes failed. The Maruti officials have not given any explanation and have been callous towards my complaint.

Further to that, I had left the vehicle for repair at Ganesh Cars, Vellore on Aug 2nd. i was promised that the vehicle would be delivered within two months. However, when i visited the dealer in october, i found that the repair had not yet been started. I had raised the issue with Maruti Suzuki. They didnt even bother to respond to my complaint. its been 5 months and still i have not been given a delivery date for my vehicle. Being in Bangalore, i am unable to make frequent visits to vellore to check the status of my car. its been a very bad experience with maruti and its dealers. its been a year since i bought the car. its lying with the dealer for the major part of the time.

The dealer has a history of complaints against him in various forums. i recommend consumers not to approach this showroom for any of their requirement. Also, i would request people not to go for Swift car as it has a history of accidents caused due to malfunction of brakes etc.