[Resolved]  Gati — Non-Delivery of Cargo

Address:

South Delhi, Delhi

On 7th July 2010, I dispatched a cargo containing 3 pieces from IIT Kanpur to my residence at South Delhi via GATI under their docket number[protected]. According to their terms and conditions, they promised delivery by 12th of July. They have however yet, as of today 16th July 11:30 am , not delivered anything.

The most irritating aspect of this wait time is the fact that they have the worst imaginable customer communication I have seen in any company. I have been repeatedly calling them for the past few days and each person to whom I talk to patiently listens to my story, gives me a new number to call and cuts the call. In most cases, the number they give is either a wrong one or a number which keeps ringing with noone to pick up.

When, I tracked my cargo online, it kept giving "Undelivered due to ENTRY PROHIBITED ON SECURITY REASON" from 10th - 13th july. On 14th July to my horror, on tracking it, it said "Undelivered due to DEPS (DAMAGE / EXTRA / PILFERAGE / SHORTAGE) occur."

I immediately called up the South Delhi Depot of GATI in Okhla phase II and talked to one Mr Vijay who is supposed to be in charge. He promised to look into the matter and call me back, but never did so. Further, I could not contact him again as my calls were either given to his driver or did not get answered. The driver assured that the entire cargo comprising of 3 pieces was with him and would be delivered by 4 or 4.30PM yesterday (15 July). However as I did not get the cargo, I called him up again when he said he would deliver it by 6.30PM as he was in the process of delivering other cargos in the nearby area. When he failed to do so at 6.30 also, I called him up again, when he promised to deliver the cargo first thing in the morning i.e around 11am on 16 July. Yet again the cargo has not turned up at my residence. Upon calling him now in the mobile number of Mr Vijay, I am being given the excuse by the driver that his vehicle is under repair. So I asked him to give the mobile to Mr Vijay or any other superior, the driver is answering that Mr Vijay is not available.

I am puzzled that the driver is using Mr Vijay's mobile number and I could not reach him. In view of the above, I get the uneasy doubtful feeling that some thing has happened to the cargo and GATI personnel are hiding the facts.

Please help me out in getting my cargo as I am a student.