Glen Food Processor — Free Gift/not working food processor

Address:

Ahmedabad, Gujarat

I have place my order for Glen Food Processor 4051LX on 31st July,2011 while sawing HOMESHOP18 channel, at that time they are showing free gift of plastic air container ( 3 nos) with this, i booked my order on same day vide ref.[protected] but due to some technical error vide generating IVR for payment and it would be finalised at 2.45 p.m. on 31.07.11. When it received on 06.08.11 we found that there was only food processor and with that not recd.free gift which was showing and also food processor also not woring (not on), i immediate complaint when i got delivery vide ref.65830849 on 06.08.11 and continueous follow-up for that but now they are refuse to send free gift and arguee that free gift is not with this item. They are showing the same and now cheat with customer. and also not listen any matter....THIS IS CHEATING AND I WANT TO GET JUSTIFY, how they cheat with customer with that TV show....Kindly solved my problems please