[Resolved]  Go Air — Unscheduled delay

On 2/9/10, I had booked my flight from Blore to Jaipur for 8/9/10 (PNR7TTRVJ) that had a stopover at Mumbai for 1 hour and the connecting flight to Jaipur (7TTRVJ). A day prior to my journey, I get a call from GoAir stating that my stop at Mumbia is till 5 pm with the reason being rescheduling of flights and so unprofessional for an airline.

Firstof all, rescheduling on such short notice can’t be accepted. Secondly,why only 2 days of notice time for passengers, when am sure, at least a months’time would be spent on planning the rescheduling of GoAir routes well in advance. Giving just a day's notice to passengers is just ridiculous.

Here is the experience part. When I approached the counter in Mumbai, I received a cold response. Stating that nothing could be done. Further, I went ahead to the boarding counter, where they gave such aresponse as though it was not their problem that the flight was rescheduled. The least that GoAir could do was give proper and polite explanations. There was nothing much I could do the staff couldn't give any explanation. All the staff were shying away from the counter as though they made a crime and didn’t want to answer, I had to repeat myself to make my presence felt and heard. All I hear is “Sorry, the flights have been rescheduled.”

I fly frequently to Jaipur,Mumbai, and Delhi and fortunately this was my first time fling Go Air. I usually take the Indigo or the SpiceJet, which I have found to be byfar have excellent customer satisfaction. Since, I had to enduresuch an experience of flying Go Air, I cancelled my return flight(6DIULK) without further thought and booked with Indigo.

I've mailed Go Air on Sept 14, and got a reply on Sept 16th, which is just a standard system automated reply email which was incomplete and the content missing. I'm waiting to see if Go Air will ever plan to reply which they haven't yet.

Anil (Bangalore)