Go Air — Non intimation of cancellation of flight till last moment

Dear Madam / Sir,

I had booked air tickets for Mr.
Srinivas Prakashkar, Mrs. Veda Prakashkar, Ms. Harshali Prakashkar and Ms. Dhruti Kulkarni on 6th March 2006 for their travel on 1-6-2008 from Bangalore to Ahmedabad who are my relatives and had come to visit me at bangalore.

I was intimated about the cancellation of the flight through e-mail just 24 hours before the scheduled time departure that the company had taken a decision to cancel the flights permanently for that route. No intimation was given to me on phone or sms.

In view of the above i will be paid refund of the full amount. As this was a last minute intimation i phoned up the company's customer care number and requested that the above passangers may please be accomodated atleast on the bangalore - mumbai route.

To this the customer care executive Ms. Saini first told that she will come back to me within a hour. When no phone call came to me for more than 2 hours, I again phoned back and first talked to Mr. Dinesh and subsequently to Mr. Sagar who informed that as a policy the company (Go Air) does not book passangers for another route in case the flight is cancelled. I was also told that the company had taken decision to stop the flights on that route in April itself. I had booked the tickets in March. The company did not care to inform me before hand about the change in policy nor did makemytrip through which i had booked the tickets inform me that the the flights have been cancelled. In fact makemytrip also did not care to inform me at all.

Moreover the customer care executives talked to me in very derogatory tone also.

This has caused a lot of mental harassment to me and huge amount of physical strain to my relatives who lost on their business and subsequent engagements.

I had to make hectic parleys and arrange for their alternate flights through a costly route which could be done subsequently only.

As the company had taken a policy decision and was aware of it, i should not only be refunded back the monies but for mental and physical agony the company should pay a token penalty to me of Rupees One lac only.The company's executive should also be made to undergo a decent customer care course.

makemytrip.com should also be penalized on whom so many passangers book the tickets and rely.

Thanking You in anticipation.

Dhaval Kulkarni
R - 13, Green Skies Blue Forest Appt.
Off Dollars Colony, Off. Onmobile Office,
Bilekahalli,
JP Nagar 7th Phase,
Bangalore -76.
Karnataka

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