Go Airlines — complaint against Go Air airlines

 
14 Reviews
 Dilip
I want to lodge a complaint against Go Air lines the most unprofessional airlines in the Indian aviation industry. Not once in the last 5 months of my travel schedule has happened that their flight haven’t got rescheduled/delayed or cancelled.

I am stunned and shocked on the behavior on the part of airlines to torture the passengers in this way and still on the worst side not even refunding the amount of the air ticket. I usually fly on business trips hence its practically is not possible for me to meet their crazily reschedule flight timings. Once while talking to their customer care officer ( I am sure they dnt mean this title at all) i was told that the flight is delayed by 2hr 50 mins and the refund is not possible coz the company rule is if it gets delayed by 3 hours.

I would go on the record to say that NO ONE SHOULD FLY GO AIR AIRLINES . ITS THE WORST AIRLINES IN INDIA.

I would go on the rcord to say that NO ONE SHOULD FLY GO AIR AIRLINES . ITS THE WORST AIRLINES IN INDIA.

Complaint comments  13 Comments     Updated: Share0Tweet0Share0

Comments

Dear Mr. Aggarwal,

Greetings from Ezeego1.

We are sure that you will agree that we do not have any say in the airline's functional process, it is difficult for us to exercise any control over the services provided by them.

However, we request you to kindly inform us if there is any issue pending resolution with us.


Kind Regards,
Pallavi Garud.

Go Airlines — CHEATING BY DEDUCTING RS 750 AS CANCELLATION CHARGES

I HAD BOOKED A FLIGHT ON GOAIR THROUGH EZEEGO1.COM FROM BOM ( MUMBAI (TERMINAL 1B)) / DEL ( NEW DELHI (TERMINAL 1B)) G8 - 375 08Aug2008 Fri Confirmation number: LFE09C. FOR 5 PASSENGERS. IRECIEVED A SMS STATING THAT THE FLIGHT WILL BE DELAYED DUE TO WHICH I HAD TO CANCELL TICKETS FOR 3 PASSENGERS. I WOULD HAVE NOT CANCELLED IF THE FLIGHT WAS ON TIME.THEY DEDUCTED rS. 750 PER PASSENGER AS PER DETAILS BELOW. Total Fare : INR 13859 Fare(per person) : INR[protected]*3 =8313) Cancellation Charges : INR 750 (per person) (750*3 =2250) Transaction Fee : INR 300 (Non-Refundable) Total Refund : INR 5765.00 THE FLIGHT DEPARTURE TIME WAS 20.20 BUT IT DEPARTED AT 00.20 ON 9TH AUGUST DELAYED BY 240 MINUTES. WHY SHOULD I PAY CANCELLATION CHARGES IF THEY COULD NOT TAKE THE FLIGHT ON TIME AND WAS DELAYED BY MORE THAN 179 MINUTES . GO AIRLINES PURPOSELY ANNOUNCES DELAYS IN LESS THAN 179 MINUTES TO ILLEGALLY GET RS. 750/- PER PASSENGER AS CANCELLATION CHARGES AND DO NOT GIVE RIGHT INFORMATION AND DELAY IT FURTHER AT LAST MOMENT AS THEY KNOW THAT NO ONE WILL WAIT AT THE AIRPORT TILL MIDNIGHT TO CANCELL TICKETS. I HAVE FACED SIMILAR PROBLEMS EARLIER AND THAT IS WHY I CANCELLED 3 TICKETS. WHY SHOULD I PAY 2250 IF THE FLIGHT WAS NOT ON TIME
i completly agree with you mr. delip
i had a worst ever experiance with Go air
no body shoudl travel through go air
dear all

i have booked my ticket through Go air from mumbai to bangalore Flight No: G8-193
Departure time: 04.40 pm may 05/08

as i was late to the counter, i was requesting the ground staff to accomdate me, instead of accomadating they were sending me from one counter to another, i was very frustrated just because i wanted to reach very badly on the same day to blore .
the ground staff misbehaved so badly, as if we are traveling in government bus, they were absoultly rude and sad, ( Iam concerned about the misbehaviour by Miss Sunitha .K and Mr. Ashley Pereira (D.M), )
i have given so many complaints agaisnt these two, so far no action has been taken,
i have been traveling with all the airlines so far i never had this bad sitaution,

kindly never ever travel through Go air, if you need to pay litlle extra in some other airlines, thats ok, but if you travel through this low class airlines you will always have a problem .
i woruld rate the worst ever airlines in this earth ..

go airlines — for missing of luggages of passengers

I firdaus begum and my son Ehsan boarded in flight No G8341 on 20.11.2010 at domestic airport delhi for patna as luggage of both the passengers were deposited by the said airlines for taking with the pessangers for thier said destination, which were contained clothes, camera, jewellery of a sum of Rs more than 1,75,000/- alongwith cash of a sum of Rs 30,000/- as the said luggage never received to complainant at his destination despite assurance of his arrival at his given address, as both the pessangers were going to participate in the marriage of her brother but despite assurance till date same has not been delivered despite repeated requests as both the pessangers are in their single wearing clothes and said articles were not used for the marriage. you are requested to deliver the said items without any missing of the articles as early as possible.

Firdaus Begum
R/o 3193, Kucha Tara Chand Darya Ganj, NEw Delhi - 110002

go airlines — no refund of cancelled flight

i did not get the refund of go air g-8 354 lucknow to delhi flight which was cancelled on 17.12.2011. my reservation id/ticket pnr no was symc7n.
I had left my earphones in the plane on 25th April. The very day i called them up and asked them if they had those earphones of mine. They said yes i could come and collect it the next day. The next day i went there but i was kept waiting for an hour and a half and still that person did not appear. Moreover he switched off hi mobile phone too.
I called them twice in June and i was assured that those wud be handed over to me when i come to mumbai.
On 16th July when i came to Mumbai, they denied every conversation and told me bluntly that they might have been disposed off till now.
And the way their duty manager spoke was aweful. This is the worst airline when it comes to customer satisfaction.
I am not surprised to see other complaints againts ashley pereira of go air. He is the most arrogant stubborn and disgusting airline person I have ever come across.
This is my second really bad experiance with Go air. In 2012 Nov 20 odd pacengers got late by 15 mins at Bangalore for check in. The delay was not due to any carelessness but because of heavy traffic jam for hours due to weather mishapp. Still there was not even a slight consideration. neither in accomodating I same flight or in their next one and neither any refund was given.
Today on 15th nov 2013 I had checked in and was waiting post security check. When I went to the boarding gate rite on time but as per ashley pereira's watch I was 6 mins late and they did not let us take the flight. My question is why was there not even a single call for me? Secondly is the delay of just 6 mins is so huge that they could not have send us to the plane? We could have easily reached hte plane by the time others were boarding it. It was so evident that go air and specially aishley pareira did not was to even consider any solution. He was just stubborn and rude. I also cannot discribe aisley pereira's arrogance in words.
I genuinely want to suggest to all the travellers that think ten timea before booking goair. This airline is not atall pacenger friendly. And for me I am definitely never ever taking this airline again.
This is my second really bad experiance with Go air. In 2012 Nov 20 odd pacengers got late by 15 mins at Bangalore for check in. The delay was not due to any carelessness but because of heavy traffic jam for hours due to weather mishapp. Still there was not even a slight consideration. neither in accomodating I same flight or in their next one and neither any refund was given.
Today on 15th nov 2013 I had checked in and was waiting post security check. When I went to the boarding gate rite on time but as per ashley pereira's watch I was 6 mins late and they did not let us take the flight. My question is why was there not even a single call for me? Secondly is the delay of just 6 mins is so huge that they could not have send us to the plane? We could have easily reached hte plane by the time others were boarding it. It was so evident that go air and specially aishley pareira did not was to even consider any solution. He was just stubborn and rude. I also cannot discribe aisley pereira's arrogance in words.
I genuinely want to suggest to all the travellers that think ten timea before booking goair. This airline is not atall pacenger friendly. And for me I am definitely never ever taking this airline again.
​I would like to see Go Air shut down. I asked to speak to the manager for the resolution of what was a non-issue (they denied me boarding pass 30 minutes before departure while I had waited patiently in the queue as they called out other flight boarders. There was no, no sane reason to deny me boarding though they kept saying 'airlines policy', and had no further explanation). The manager, I found out was an ill-behaved, uncultured weasel called Ashley Periera, who ensured that I not only do not get to board the flight I'd paid for, but also should have to shell out an extra 11, 000, should I choose to board the subsequent flight. Plus, no refund for the flight for which they denied me boarding. He passed up the instructions to the main ticketing counter, I figured later.

Also, rude to the finish, he ended the conversation with a couple of personal digs at me.
I have booked my seat in Flight G8-176 vide PNR-N3ZAEW on 29.06.2014 at 22.48 hrs through makemytrip. During my travel planning and booking, flight rates suddenly increased and I booked the sheet on increased rates. After few hours rate displayed for booking was previous rates on web site for the same date and time. It seems that it is GoAir strategy for creating panic in passengers for immediate booking of seats by showing increasing trend in rates. There is no reason to trust on GoAir
On the 10 of September 2014, we arrived at the
Chatrapatti Shiva international airport Mumbai at 6-00 am-we were travelling to
Guwahati on route home to Shillong. On checking in at the GoAir counter we were
informed that our two pieces of luggage was booked through to Guwahati and we
were handed two boarding passes. The first one was for the Mumbai New Delhi leg
of the journey bearing flight Number G8-327 and seat number 16 A and 16 B STD
7.50 am and the second bore flight No
G8-151 and seat numbers 16 B and 16 C, STD 10.35 am. That immediately told me
that I had to change planes at New Delhi. The flight took off on time. Our STA
at Indira Gandhi International airport New Delhi was 9.55 am.


The flight took off on schedule but during the flight we were
informed by the pilot over the intercom that the flight was delayed. I was not
worried as this was quite normal.


The flight G8-327 landed at 10.21 am -26 minutes behind
the scheduled time and that when the nightmare started. We rushed out from the
arrival lounge and headed for the departure lounge which was located in another
building on the first floor. We entered through gate 7 was headed for the
security check. Once out of security, we ran on to gate no 9, where we were
confronted by the digital announcement board that that the gate was closed.


We approached the three GoAir officials at the gate and
explained that we had just got out of flight G8-327 from Mumbai and that we
were there to catch flight G8-151 bound for Guwahati. They told us that the
flight had departed while rudely demanding to know why we had deplaned as the
same air craft was bound for Guwahati. I was perplexed for a moment but showed
them the second boarding pass for flight no G8-151 and asked them if the same
air craft was flying on to Guwahati why were we issued two boarding passes. To
which they replied that it was ‘standard procedure’. One of them took away the
boarding pass and asked us to follow him.


At the counter we were told to wait. I watched them as
they stood a little away their face grim as they discussed the situation. After
about 15 minutes I walked up to the counter and asked for the fate of our
luggage which was booked through to Guwahati. They asked me to be patient and
wait as they were bringing it. 45 minutes or so later our bags were wheeled in.
One of the airline employees tried to remove the baggage tags but I prevented
them from doing so. By this time I had begun to realise that the airlines was
attempting a cover up.


So one again I approached the counter and demanded to
meet their superior to register my complains. But I was stonewalled again and
again. When I persisted they haughtily informed that they would rebook my
ticket for the following day. A young
man, in the airline uniform was given my boarding pass and was instructed to
ask me take me to the reservation office to get the paper work done. However at
the exit gate the young man passed on that chore to a lady colleague. I
followed her on to the reservation office and was asked to wait at the lobby
while she disappeared into the maze of offices with the Delhi Guwahati boarding
passes. I waited for a very long time but I never saw her ever again. My patients ran out after a long wait and so
I walked behind the counters trying to locate the lady. She was nowhere to be
seen. Just as I despaired ever getting any where I noticed the air line staffer
who had guided us from gate no 9 to the counter. I caught hold of him and
demanded to know the status of the rebooking of our tickets. He asked me for
the PNR no on my Mumbai Delhi Boarding pass and within seconds I was holding
the new tickets booked the following day.


I then demanded that the airlines make arrangements for
the hotels at our unscheduled stop over at New Delhi. He coldly told to take
care of it myself; once again iterating that the air lines were not at fault
and so was not liable. I lost one whole precious day thanks to Go air. I also
had to shell out of my pocket for my lodge and board plus taxi fare for the unnecessary
stop over at Delhi.


I boarded flight G8-151 bound for Guwahati the following
day but not before I extracted the information from the flight manager that
flight G8-151 originates from Bangaluru and not Mumbai as claimed by the
officials’ of GoAir.


Some questions


If the same air craft was on ward bound to Guwahati why
were we issued two boarding passes? With two sets of seat numbers


If our luggage was booked through to Guwahati how/why was
it unloaded at New Delhi air port.


Would they have treated any other passenger from the
‘mainland India’ in the same shabby way?


I can only conclude the following:-


This is a clear case discrimination against people from
the north east of the country


Ingenious way to harass passengers


Blatant racist attitude.


The air line in risky one and I strongly advise
travellers to avoid using their service


The airlines had better pull up its socks if it wants to
stay in business


I was travelling with a cousin who is a cancer survivor
on our way back home after his annual medical check up at the Tata Memorial
Hospital, Mumbai.
Ladguage bag has been scrub and broken.

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