[Resolved]  GoAir — Baggage Damage

Address:

Bangalore, Karnataka

Dear Sir/mam,
Pls resolve my matter details as given below.

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Subject: Fw: Feedback from Rakesh Kumar KatariaFrom: "rakesh kumar" <[protected]@rediffmail.com> Wed, 12 Jan 2011 14:09:08 ISTTo: "divya" <divya.[protected]@goair.in> and othersImages from this message have been blocked. View images

Dear mam,
I think u people doesn't have the time to attaend the customer. I have sent a mail to you on Dec 30th 2010 but so for u have not turn back. Around 20 times i have called u people through Phone but always there was an answer Divya is not available here.It means suppose you will leave the job then what will happen to the company.Pls. revert back with a solution asap.
Thanks and Regards
Kataria Rakesh Kumar DGM Reliance Infra NH-68 Project SUTRPL Salem Tamil Nadu [protected]
Note: Forwarded message attached

-- Original Message --

From: "rakesh kumar"[protected]@rediffmail.com on Thu, 30 Dec 2010 19:31:56 +0530
To: "divya"divya.[protected]@goair.in
Subject: Re: Feedback from Rakesh Kumar Kataria

Dear Sir,



The damages caused cannot be rectified and the sum assured (Rs. 750/-) by you is not sufficient to recover the damages. The cost of the trolly bag (hard case) had already been intimated to you (i.e., 3,500/-), which is required to compensate the damaged one. All the customers have to be treated well so as to use the same service again and again. Being a customer, I expect the same from you. Hence, kindly send the requested amount early by DD so as to plan my further trips or send the new trolly bag of same model and brand as a replacement.



Regards,

Rakesh Kumar Kataria



On Tue, 28 Dec 2010 15:54:03 +0530 "divya" <DIVYA.[protected]@GOAIR.IN>wrote
>
Dear Mr. Kumar


Warm Greetings from GoAir!


Further to your mailand as per our subsequent telecom we wish to inform you that as you are a valuable customer to us and as we truly value yourpatronage we wish to offer you a voucher or DD as per your convience of Rs.750/-.The voucher has a validity of 12 months from the date of issue and can be utilizedby you or any other person authorized towards future travel.


Sir, we would beobliged should you accept the above and await your confirmation on the same toprocess further. We solicit your understanding and thank you in anticipationfor your kind co-operation.





Divya UmeshCustomer Service Executive


[protected][protected][protected][protected]

From: feedback[mailto:[protected]@goair.in]
>Sent: Wednesday, December 22, 20106:37 PM
>To: '[protected]@rediffmail.com'
>Subject: FW: Feedback from RakeshKumar Kataria


Dear Mr. Kumar


Warm Greetings from GoAir!


Further to your emailand as per our subsequent telecom, we humbly request you to mail us the scannedpicture in order to forward your case to the management for necessaryconsiderations and shall revert to you at the earliest.


Assured at having yourunderstanding and kind co-operation.



Thanks& Regards,


Divya Umesh Customer Service Executive





Office: +[protected]



GoAir, Paper Box House, Off Mahakali Caves Road, Andheri (East), Mumbai 400093, India




DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this message is prohibited. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you.









[protected][protected][protected][protected]

From: feedback[mailto:[protected]@goair.in]
>Sent: Monday, December 20, 20105:49 PM
>To: '[protected]@rediffmail.com'
>Subject: RE: Feedback from RakeshKumar Kataria



Dear Mr. Kumar


Warm Greetings from GoAir!


At the outset, wethank you for choosing Go Air!


With reference to yourmail, we would like to inform you that we have forwarded your mail to theconcerned department for investigation.


Hence we would reallyappreciate if you could grant us some time. We assure you that we will get backto you at the earliest. We request to you to kindly bear with us.


For furtherinformation on Flight schedules / fares / booking, please revert to us at [protected]@goair.inorcontact us at[protected] /[protected]. We would be glad to assist you.We would request you to frequently visit our website www.GoAir.infor updated information.




Thanks& Regards,


Divya Umesh Customer Service Executive





Office: +[protected]



GoAir, Paper Box House, Off Mahakali Caves Road, Andheri (East), Mumbai 400093, India




DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this message is prohibited. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you.







[protected]@goair.in]
>Sent: Sunday, December 19, 20103:04 PM
>To: [protected]@goair.in
>Subject: Feedback from RakeshKumar Kataria


Complaints: Baggage service

>I under signed have traveled from Ahmedabadto Bangalore on13/12/2010 by your flight (Go Air) G8-101. At Bangalore I went to collect bybaggage’s that time & found my one of VIP Trolley bag fully damaged.The same time complained to your representative Mr. Abhinav sambyal he hasfilled the details in damaged baggage report & given me a copy of that& informed me that Go Air customer care people with call you regarding yourproblem. But next two days nobody has called me then I have called to Go Aircustomer care (Mr. Rahul Jhariwala). He told me you please send a mail tofeedback.Goairin. So please resolve my problem as soon as possible. PNR No.WTG6VP SEQ/127, Seat No 29 D Baggage Tag No. 00G8487043 Costt of the Trolly–Rs.3500/- Regards Rakesh Kumar Kataria DGM Reliance Infra C/o Mr. KanakMehta 1-D-38 Sector -5 Hiran Mangari Udaipur 313002 Rajasthan Mobile No.[protected], [protected]
>
>[protected][protected][protected]
>Name : Rakesh Kumar Kataria
>Address : C/o Mr. Kanak Mehta 1-D-38 Sector -5 Hiran Mangari Udaipur 313002Rajasthan Mobile No. [protected], [protected]
>Contact No.: [protected]
>Email ID : [protected]@rediffmail.com

>The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments contained in it.

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