[Resolved]  Godrej Appliances Ltd / 1. 5 Ton Window Ac — Godrej window AC went up in flames in midnight , refund or replacement with quality certificate

Address:

Mumbai City, Maharashtra

To whomsoever it may concern

Re Midnight burning of Godrej Window AC 1-5 TON.,

I have purchased 1.5 Ton window AC from Godrej Ltd . One night when was sleeping , in the midnight the AC caught fire and not only it destroyed it self , it destroyed my curtains , window and house by big flames and suffocation to me. All in the mid of the night when I was alone,

Godrej registered complaint vide 568609 on[protected],
NIC registered Complaint Id: 18852/2/2010 Filed On 10/27/2010
at complaints <[protected]@core.nic.in>

Both my complaints are ignored by both of them . May be NIC is bribed by Corporate Godrej for not taking up the complaint.

The officers of Godrej are wreck less and insensitive. The officers are low level personnel who refused to even provide higher levels of management e-mail address nor they were sensitive to Godrej reputation being spoiled by a defective produst . The officers wanted 80% of cost of repair , i.e Godrej wants to make money out of disasters and possible loss of human life. What a representatives of corporate responsility to citizens and customers. The officers are Mr Rohit R Kharade , Mr Dilip Mandal, Mr Devanand, Mr Rajan , Mr Sanjay Patnaik whose e-mail address
are
ROHIT R. KHARADE <[protected]@godrej.com>; Dilip Mandal <[protected]@godrej.com>; sanjay patnaik <[protected]@yahoo.co.in>
Cc: Devanand <[protected]@godrej.com>; [protected]@godrej.com;

I am told by both Mr Sanjay and Mr Devanand that Ms Godrej Boyce wants to make 80% money on a midnight going up in flames Godrej window AC purchased recently. They said it is final Godrej offer for a Godrej Burnt airconditioner , which happened in my sleep at midnight and by god's grace I had a miraculous escape. TILL today there is no concern shown by Godrej in keeping me assured of product supplied and safety.

I am not convinced about the offer or satisfied with it and I want a more responsible response from Godrej , by taking responsibility of Godrej manufactured product which has gone utterly wrong.

They have also DID NOT provide me with access to Godrej - Director - marketing and CEO, by E-mail address to enable me to have their views on this ridiculous offer by local officers at Asst Manager level.. They have also advised me that I can do what I like as that is Godrej's final word of responsibility ,( even if life of mine goes , using Godrej window air-conditioner, which can go up in flames at midnight when I am asleep). There is no scope on their website to lodge complaints or take it to notice of Mr Adi Godrej.

I am enclosing photos of the Window AC taken after burning. Till today i.e one and half months after I had lodged complaint ( complaint not closed so far ) Godrej is playing with me and stopped responding also.

I look forward to receive a reply from you in next 3 days , either way which will open my options and then Godrej should not feel that I have not tapped all avenues in Godrej before taking extreme steps which are open for a genuine customer .

I want full refund of money as this is an extra ordinary failure of poor quality product which endangered my life.or a full replacement of AC with proper quality certificates.

regards
Prof PSRao
B.Tech(Hons) IIT KGP, M.Tech IIT Chennai, MBA, (Ph.D)
401, Sri Renuka Vihar Apartments
Lawsons Bay Colony
Visakhapatnam-530017 phone [protected], [protected] ,