Godrej — Defective Godrej Refrigerator 305 litres. of EON

I have purchased a Godrej Refrigerator Model V2 GDP-195 on 3.10.2008 from your dealer "Video Plaza", Muchipara, Durgapur - 713212. There was a gift offer of 3 pcs Non-stick cookware on that purchase. But your Dealer unable to give me the aforesaid gift at that time. I have requested your dealer in several times to give me that gift. After one month they have given a gift pack which was not packed properly and partly open. Whenever I opened the pack I found that instead of three pcs of cookware, there was only one piece. I refused the gift instantly. Till now the dealer saying that they could not do anything in this regard because the problem is from Godrej's end. Please verify and reply as soon as possible.

I think this type of problem will hamper the Godrej's goodwill and loss of business in long run.

Thanking you in anticipation,

P. C. Bhandari
Mobile : [protected]

Washing machine is not working satisfactory.
Model : 620F3


from : Shahzad m Rizvi

contact on Mobile #: [protected], [protected]

sard — godrej refrigerator complaint

Dear Sir/Madam,

I bought a godrej double door referigerator model no. GF-28ELECT in 2004. For last night, my referigerator is making lot of noise and not working fully. It is not generated cooling. May I request you to kindly send us your service engineer at the earliest. My address is as under:

sudhir Bhatnagar
WZ-1391/10, Nangal raya,
New Delhi-110046
Tel: 28520230, [protected]

Godrej — parts not avalable from 1 moth

my days were bad that"s why i bought godrej refmodel 23 b1. at the same day, i regersted a call 992684.it was dead company serice persone visit & repair it, we showed them that its tabel top was also cracked.thet asked tabel top will be changed with in a week, after 4 weeks the complaint is still pending.
pls tell what to do.
naresh kr s/o tej bhan
kucha mangat ram
dr sadhu chand chock
ferozepur city punjab
[protected]

GDP195 — Demo required

I have purches Godrej fridge but not get demo till date.
I have book the demo call on local service center 3-4 times but the not attened they alway said, we sending today.

pls do necessery action for this type of answer.

godrej/godrej eon refrigerator — complaint office not attending complaint

refrigerator broke down. Complaint logged at Amritsar Complaint Centre on 14/5/09 against complaint no.154 but till date no one has attended the complaint nor any response

i have registered a complaint regarding the defective part of my refrigerator on dated 08/04/2009, (my sevice call no. 891737) in mathura (u.p.).i have made thousand calls regarding replacement of that parts in mathura & main head office, but still parts is not replaced.please replace my refrigerator parts as soon as possible.




yours
manoj modi
[protected]

The service provided by Godrej in Chenai is too poor. I bought a 1.5 Ton window A/C from the authorised dealer, M/S Jeyam & Co, Anna Nagar. After 06 months o[censored]se the compressor starting capacitor went defective twice. Then after 03 years o[censored]se, the compressor failed to start. I made a complaint to the dealer, they directed me to Godrej service Tel. No.[protected]. After i made the complaint on 10 Jun 09, there was no practical response. After frequent phone calls, one service engineer from M/s Vikram Allied services( The Authorised Godrej Service provider) came for inspection and within 02 minutes, he said the compressor is defective & need to be changed. He charged Rs.350.00 and left. Then again i made freq Ph. calls, Service Engr from M/s Vikram Allied services came and demanded Rs.2100.00 towards fitment of new compressor, though the compressor was under guarantee. I gave him Rs. 500.00 and told him that i would pay the remaining Rs.1600.00 after completion of A/C repairs. On 06th July 09, M/s Vikram allied engineer brought the A/C after repairs( He claimed, he had renewed the compressor), but when installed, the A/C failed to start and showed the same initial symptom when i made complaint on 10 Jun09. The svce engineer claims that my A/C was working fine in his workshop. Again the A/C was taken back to workshop 0n 06 Jul and brought back on 07 Jul.It was tested, showing bthe same initial problem. The service engr now says there is fault in my house wiring, that is why the compressor is not starting. This could have been checked by the svce engr on the first day when he came for the inspection of defect. M/s Vikram allied services is highly cheating, actually, he has not done any thing in my A/C and claiming RS2100.00 Almost one month is over, i have spent Rs.850.00, and the A/C is still not-operational.

I have bought a Godrej Eon Refrigerator double door at a whooping amount of 22k INR. After 1.5 years of buying, it started giving trouble. Initially it stopped working. The technician replaced a part and after 3 days, the freeze again stopped working. Again Gas was filled and told that there will not be any issue. After one week of this, the freeze again stopped working. And now we want it to be replaced. We have been giving hundreds of calls to the Bangalore office, but no confirmation is received yet regarding the rectification.
Freeze is an essential part of a household. Please suggest never buy a godrej refrigerator. ekdum dabba hai.

Godrejappliances — Defective / Dead machine / not working

I have purchase a Godrej Washing machine from MORE MEGASTORE, City Centre, sector-10, Rohini, New Delhi-110085, & they delivered me a dead/not working machine, i request them to repair it or replace it , they answered me that they are responsible for the product only More megastore resposiblity over after getting payment, even they sold defective product, on approching the company (godrej) send their representative to repair the machine, but the machine was declared defective by the agent & advice that ask the seller to replace it but More megastore people are so bad in nature & unfreidly behabior that they are not only not cooperating, everytime told that the company will do the replacement & repair.

Godrej Appliances- washing machines — Complaint not registered

It is really disgusting . On one side your washing machine is out of order and on the other nobody is attending the complaint .

I am a owner of Godrej washing Machine for last six years . Very minor complaints were there in this period . but in the month of May the drying action stopped working . I gave a complaint on 16th /17th vide complaint no 759100. The first person attended the complaint could not set it right . Then the other person Mr P K mohanty came and corrected the problem by putting one belt . He gave a reciept of Rs 500/- including the belt & service charges , vide reciept no 2178.of INSTA CARE & Services , Shahid Nagar.This man suggested us to go for a AMC . We were supposed to go for a vaccation . So when we came back we did the AMC on 10th june vide reciept no 2200 . On 2nd Aug I registered again the same complaint . The spinning action again stopped . Th ecomplaint no is 769369. On 3rd of Aug , a technician came to check waht is the problem . But didnt corrected it . Today i called the complaint centre , they replied that they will inform the status . Afternoon again I called , they said part is not available . Now again one person Mr Sukant called me that tommorow the same person will come , who recieved your AMC money , to return the money .

I am surprised at the attitude of these people . Instead of giving me the service , they are further harrasing me by returning the money that too after two months . This is realy a hopeless situation

We had purchased Godrej Refrigerator on 12 / 11/ 2012, and we had complained about the door damaged and Ice Tray Problem (when we twist the Ice tray ice will not fall into the container), and lodge a compliant. Door was replaced after 18 days, and tray was replaced saying that might be tray problem. and now the problem still exist and called again, and the tech visited the house and he says that in some the fridge it will happen and i can go and chk in the showrooms if i need. Are they fooling us saying the fridge which they have kept in the showrooms is on.I m really fedup of calling cust care and loading a complaint.
So useless executive they have, working in the Godrej and not helpful.
Please never buy Products from Godrej.

This is my 3rd email reminder..

When is the product being replaced?

Do you want me to dump the product at your office or Croma's?

Please let me know by tomorrow or else you would have forced me to take some strong action.


Thanks & Warm Regards,

Inderpal Singh Chadha


Reminder 2:

This is in regards to the mail sent below.

I am still awaiting revert on the replacement of the faulty unit.


Thanks & Warm Regards,

Inderpal Singh Chadha


Reminder 1:

This is in regards with the above mentioned product.

I have been facing problems numerous problems ever since I purchased the product.

1st on arrival of the product the spare parts were missing which I had to pay for.

Then the AC never worked properly & upon servicing the product there was an issue of severe Gas leakage which has not been fixed till date.

Your technicians have attempted to fix the problems 3 times in the past couple of months but it is still unresolved.

I urge you to replace the product & not give me further headaches.

Give me a date when the new product will arrive & close the matter on priority or else I will be forced to take drastic steps against substandard product & service delivery.

The bill no: SLF02A[protected] dated: 19/03/12

Thanks & Warm Regards,

Inderpal Singh Chadha
[protected]

hi
The service provided by Godrej in Chennai is too poor. for refrigerators no cooling complaint given on 21.06.2013, call no is C[protected], the next day a message came that technician will be attending your complaint, but not call or no one came, Then i call the call center back on 24.06.2013 they are given information technician telling that its not under is area, by phone & as per sms location unable ti find, so they will send the technician for service but till no further action, i call three time back, they are telling we will send today on 25.06.2013 before 11.30 am. till not action.
Message coming we are unable to locate your address, please call center back to give your address detail.they not having fund to make a call for any problem. Then i call now they are telling, we will register the complaint back they will come tomorrow or i will give the service center phone no you have touch with them, is the good feedback, by only same forward message comes three times unable to find location.

After giving compliant we have to call daily two time for feedback & remember, they will send the same forward message to call them bcz they cannot able to all us & we had given to following the service center. daily.

The thing is that after selling they can able to came & install. If any issue they unable to locate your address, such type of service is maintained.
Pls dont give such type of inconvenience to customer.
Take the need action.

Regards,
Naresh Kumar. B
+91 [protected]

no demo

billing date of machine purchase 22.6.2013.dilivered machine on 30.6.2013.no demo uptil now 21-72013