[Resolved] Godrej — MANUFACTURING DEFECT | |||
We had bought a Godrej Refrigerator in the year 2007. With in 8 months of time it developed cracks inside. We sent mails to the company along with the photos for which they never replied. Then we sent a legal notice to them and only they agreed to replace the refrigerator. We got our refrigerator replaced only in October 2008. We also paid the difference in the amount. To our surprise there was a gas leakage in June 2010 and the cooling had stopped. We paid for the gas filling and got it repaired. Gas was leaking gradually and finally it stopped cooling in May 2012 and after several request the technicial for inspection. While refilling the gas for nearly an hour he found that the problem was with the compressor and replaced the compressor. With in a few days after replacing the compressor the refrigerator stopped cooling. He also confirmed that the continuous gas leakage was only due to inheent manufacturing defect. Since 1985 we are using Godrej Refrigerator only. But in recent times the quality of the product has deterioated. The worst part is that nobody from the company responds to any of the customer mails. We get a reply only for legal notices. Please help us to get our money back as we would like to buy a refrigerator of some other company as we have enermously suffered on trusting the Godrej Brand. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
I HAVE PURCHASED WASHING MACHINE ON 08.05.2010 GODREJ TECHINICIAN CAME ON 20.04.2011AFTER MANY COMPLAINTS COMPLAINTS NO 913334,915994,91311,91910,919206,943231,510486,525011,527584,536313, OPEN ALL PART AND WENT OF HE TOLD THAT THEY PERSON WILL COME ON SAME AND REPAIR IT BUT HE DIDNOT CAME SO WE CCOMPLAINT TO SHOW ROOM THEY HAD REPLACED THE MACHINE BUT TILL TECHINICAN HAS NOT VISITED FOR DAMEO PLS SOLVE THE PROBLEM OR ELSE I AM GOING TO CONSUMER COURT FOR CLAIM .
STILL NOW WE ARE UNABLE TO USE MACHINE WE HAD PAID FULL AMOUNT FOR IT . WHO WILL THE INTEREST FOR THAT . IS THIS THE WAY YOU CARE FOR U R COSTUMER Radhey Shyam NARWANA MOB no [protected]
radheyshyam.[protected]@gmail.com
STILL NOW WE ARE UNABLE TO USE MACHINE WE HAD PAID FULL AMOUNT FOR IT . WHO WILL THE INTEREST FOR THAT . IS THIS THE WAY YOU CARE FOR U R COSTUMER Radhey Shyam NARWANA MOB no [protected]
radheyshyam.[protected]@gmail.com
radhey shayam on Jul 29-2011
manufacturing defect
I HAVE PURCHASED WASHING MACHINE ON 08.05.2010 GODREJ TECHINICIAN CAME ON 20.04.2011AFTER MANY COMPLAINTS COMPLAINTS NO 913334, 915994, 91311, 91910, 919206, 943231, 510486, 525011, 527584, 536313, OPEN ALL PART AND WENT OF HE TOLD THAT THEY PERSON WILL COME ON SAME AND REPAIR IT BUT HE DIDNOT CAME SO WE CCOMPLAINT TO SHOW ROOM THEY HAD REPLACED THE MACHINE BUT TILL TECHINICAN HAS NOT VISITED FOR DAMEO PLS SOLVE THE PROBLEM OR ELSE I AM GOING TO CONSUMER COURT FOR CLAIM .
STILL NOW WE ARE UNABLE TO USE MACHINE WE HAD PAID FULL AMOUNT FOR IT . WHO WILL THE INTEREST FOR THAT . IS THIS THE WAY YOU CARE FOR U R COSTUMER Radhey Shyam NARWANA MOB no [protected]
radheyshyam.[protected]@gmail.com
manufacturing defect
I HAVE PURCHASED WASHING MACHINE ON 08.05.2010 GODREJ TECHINICIAN CAME ON 20.04.2011AFTER MANY COMPLAINTS COMPLAINTS NO 913334, 915994, 91311, 91910, 919206, 943231, 510486, 525011, 527584, 536313, OPEN ALL PART AND WENT OF HE TOLD THAT THEY PERSON WILL COME ON SAME AND REPAIR IT BUT HE DIDNOT CAME SO WE CCOMPLAINT TO SHOW ROOM THEY HAD REPLACED THE MACHINE BUT TILL TECHINICAN HAS NOT VISITED FOR DAMEO PLS SOLVE THE PROBLEM OR ELSE I AM GOING TO CONSUMER COURT FOR CLAIM .
STILL NOW WE ARE UNABLE TO USE MACHINE WE HAD PAID FULL AMOUNT FOR IT . WHO WILL THE INTEREST FOR THAT . IS THIS THE WAY YOU CARE FOR U R COSTUMER Radhey Shyam NARWANA MOB no [protected]
radheyshyam.[protected]@gmail.com
Sir I purchased a refrigator about 5 years back of godrej company for the first year its cooling was good but from the very next year it started giving problem in cooling and since then every year in summers I have to get it gas refilled from there srvice centre and every time they give me the reason that gas chocked but since this problem is arising every year without any gap it seems to me it is a manufacturing defect an this refrigerator I have purchased earlier during last years when I told the technician who came to my house for looking about the problem in cooling that it seems that it is a manufacturing defect they told me its not as my refrigerator was under warranty during those years moreover when I called at their customer care then instead of hearing my problem and properly registering it they simply tell me " sir our technician will visit to your house and you will have to giv rs.250 to him as service charge " it seems to me that these guys are sitting there simly to loot the customers via selling there faulty produts and not giving proper after sales service to their customers I demand you to take extremely strict action as this problem is giving me mental tension and anxiety and if this problem pertains and this faulty refrigerator of mine is not replaced I shall be forced to move to the consumer court
sir,
i have a double door refrigerator purchased by online. that have a complaint with cool within one month. i register my complaint at godrej authorised dealer. but no response. kindly help me by solving this problem.
by sabeer kk
mob:[protected]
tel:[protected]
problems:
high voltage
low cool
high sound
i have a double door refrigerator purchased by online. that have a complaint with cool within one month. i register my complaint at godrej authorised dealer. but no response. kindly help me by solving this problem.
by sabeer kk
mob:[protected]
tel:[protected]
problems:
high voltage
low cool
high sound
Hi kksabeer,
We regret the inconvenience caused to you. Your complaint is o[censored]tmost importance to us. We assure you that we will address your issue at the earliest.
You can also call our customer care team on:-
[protected] / 1800 – 225511
Reach us at:-
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Regards,
Godrej Appliance Team.
We regret the inconvenience caused to you. Your complaint is o[censored]tmost importance to us. We assure you that we will address your issue at the earliest.
You can also call our customer care team on:-
[protected] / 1800 – 225511
Reach us at:-
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Regards,
Godrej Appliance Team.
Hi Radha G Shankar,
We are trying our best to resolve your complaint. We are still awaiting your contact details.
Do send in your contact details at [protected]@godrej.com
You can also call our customer care team on:-
[protected] / 1800 – 225511
Reach us at:-
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Regards,
Godrej Appliance Team.
We are trying our best to resolve your complaint. We are still awaiting your contact details.
Do send in your contact details at [protected]@godrej.com
You can also call our customer care team on:-
[protected] / 1800 – 225511
Reach us at:-
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Regards,
Godrej Appliance Team.
Dear kksabeer,
Your complaint has been closed as on February 2013.
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 ? 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Your complaint has been closed as on February 2013.
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 ? 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Dear Radha G Shankar,
We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.
For further enquiries contact us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.
For further enquiries contact us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
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Godrej Fridge — Manufacturing defect
Dear sir,I purchase one refrigerator on 11th october,2010 model No gfp2203zop S.NO. J[protected] of Godrej company.
Which creat problem for me from the starting day.When I complain for a lot of time they come and change my refrigerator door but still now the problem is not changed and it creat a lot of additional problem.
I am a retired headmaster I cant invest more also in it but the dealer named Ashoka Enterprise has also not taking any step from where I purchase I ll send the bill of that latter on as now I havnt that scan copy .
Please take necessary step for this, My cell No [protected]