Godrej Interio Complaints & Reviews

Waiting with frustration for a week after registering complaint with godrej customer care as ac is not working. Keeping promising to send people but not turning up

"Complaint No. [protected] with Godrej Call Center"

Hi.

I purchased a new 1.5 Ton split AC of Godrej on 9th March 2013 (GSC 18 FC 3 WMZ).

However, on 24th March I registered a complaint since the swing function of the AC was not working, for which the scheduled visit date of the technician was given as 26th March. But the technician (from Mother Cool Comforts) did not visit the same day, rather after lot of reminders, he visited on 27th March.

After inspection, he said that a part has to be changed, and will be done in 2-3 days. Ever since he has not turned up, nor is he picking up the calls.

I had called the customer care again on 1st April, on which I was told that my complaint will be put on fast track. But even today, there has been no action.

Again I have called the customer care today (on 6th April), where they have said part is not available, and they will put my complaint on very urgent.

For a product which I have purchased less than a month ago, the part has not been arranged for over 2 weeks.

Also, when I called up the technician from a different number, he picked up my call, and says that he has given the report to his office (Mother Cool Comforts) and I should call them for the actions to be taken.

Regards,
Devesh

Dear Team,

I, my family, friends like the godrej products, but the services made me to stop buying godrej anymore.

I bought doble door Refrigerator years back in kolar (karnataka) (TIN- [protected]) in Ravi Enterprises.
But the door was rusted. i called to customer support in the month of october 2012 Complaint no - N[protected], i dint get proper reply again i raised the complaint N[protected], the service were too bad they came and replaced damaged /dent top door door and said to my dad - sir we will replace in a week by new doors but again no reply from service people, they said to raise the complaint again. Once again i raised complaint N[protected] and again 4th complaint raised.

"Services are Shiv Shakthi"

Till now proper response not given by the service people and charges the service charges and transportation charges.

I request YOU to take severe action on it. one customer is also more important to gain the reputation in the market, one customer can also say to others about the services.

Regards
Venkatesh.s

Dear sir/ madam,
we file complain regarding gas filling problem in our fridge. this problem was already happened before two months(December). Now the same problem occurs.We make complaint before one month(February) Service engineer came only on previous week. till now no one come for service. Hardly 15 days it works properly & they give 6 months warranty for this service. But now there is no response from the side of service provider. All the perishable items are spoiled every day.
Take necessary steps to provide service within 2 days.

I have purchased Godrej semi automatic washing machine on 11/04/2012 .It is still in warranty of 2 yrs i.e.upto 10Apr.2014. I have requested for servicing since 05/03/2013 five times and wasted approx.60 mins for their processing still not attended till time.

Regards
Sanjay Gupta
Bhopal(M.P.)India462023
Mob.: +91 [protected]

I have purchased Florid Dressing table from M/S Steel Craft against invoice no SC/12-13/R683 dated 7th Mar'13. I have paid full money to the dealer.Till 13th I have not received the stool of that dressing table.I have contacted the dealer many times but their response is very poor.

THIS IS RAJESH T HAVING PROBLEM WITH GODREJ REFRIGERATOR IN COOLING SYSTEM . PLEASE GIVE A SERVICE AS SOON AS POSSIBLE.

THANKING YOU
RAJESH T
[protected]

I AM PURCHASING THE GODREJ FRONT LOADING WASHING MACHINE ( 5511 RES ) AS ON 23/12/2010 PRICE : RS.23000. ON 08/03/2013 I SAW A PROBLEM THAT SOME SPARKS FROM MOTOR BUT MOTOR IS RUNNING. I MAKE THE COMPLAINT TO SERVICE CENTER. TECHNICIAN VISITED AND HE NOT CHECK THE MOTOR. HE TAKE A PHOTO OF BOTTOM OF THE WASHING MACHINE, IN HIS MOBILE PHONE HE TOLD THE MOTOR WAS FAILED. HE GIVE A NUMBER OF OTHER SERVICE ENGINEER, HE ASK RS.15,800 FOR REPLACING THE MOTOR. DONT BUY GODREJ PRODUCTS THEY ARE CHEATING IN PRICE OF HIS SPARE PARTS AND NOT GIVE A SATISFIED SERVICE AND NOT READY TO RECOVER THE PROBLEMS EASILY.

I'm an employee of ITC at its Jaipur sales office and we wanted the interiors of our office redone by Godrej. We have been trying to contact their dealer here by the name of 'Rajasthan Central Stores Pvt. Ltd.' SINCE THE LAST 2 MONTHS but have FAILED TO GET ANY RESPONSE. They came to our office once to have a look at our requirements but have not reverted with the costings since the last 2 months. A very pathetic state of affairs!

Dear Sir,

Inspite of our several requests we are yet to receive a firm reply from you.

Just to brief you , we had purchased an GODREJ microwave oven from RELIANCE DEPT STORE , a so called Multinational retail outlet in Trichirapalli. Tamil nadu.

After having used for an year we came across problem of oven not working , when contacted RELIANCE we were asked to contact GODREJ service operator in the name o[censored]LTIMA SERVICES . TRICHIRAPPALLI. Since then our life has become miserable the person incharge of that outlet made us run around for a month keeping our oven in his custody coming out with various reasons of not repairing after having undergone mental trauma for 45 days when we want to take it back , he refused to even do so ..the person name is Mr.Siva and his number is[protected] finally we had to literally pull it back without repairing.

He has misbehaved with my family members by using abusive languages and giving mental trauma.. i am attaching a copy of his delivery note where in he has mentioned DOES NOT COVER WARRANTY.

I would appreciate your immediate response in this regard.

I am available on [protected].

Its been long time we have been mailing and calling your customer service but in vain , so i am forced to elevate this to the consumer court hoping atleast they shall help us.

I have purchased a Computer Table from Godrej Interio In Hyderabad. I have paid the money at the Branch and after two weeks they have sent me a table which had manufacturing problems like the table doesn't roll or move as the wheels haven't been welded properly. It costed me 6,500rs.

I have reported to customer Care so many times and always they say the technician will call me and it has been more than 5months now and no has fixed the table. They also gave me the Complaint number(552850) but what's the point, no one has fixed it yet. Please take this in to notice and I hope no one face this problem like me.

Dear sir,

I had purchased godrej fridge on 16 April 2012 ( ddealer name & address:- RIDH SIDH Enterprises st. teresa raod, Bettiah) last year about 10 months back ( Model no. GDE23DX4 and SN. [protected] ) but the door of fridge are not working properly and getting gap between door and fridge walls day by day. till now the gap increased around 2 and 1/2 inch. I thought that godrej is one of the best companies & that''''s why only I buy all the fridge from godrej only.

Many times I called at your customer care to make them aware of the problem, every time they assured me that the engineer will come to look out the problem. But I never found any of them at my door.

sincerely
Ravi bhushan
Narkatiaganj,
west champaran
bihar 845455
mob. no. [protected]

I have never seen such bad custer service......i visited the audugodi godrej interio store on sunday....Mr.A with ph no:[protected].....shows me the kitchen and wardrobes...we were told that we will get a call on monday ie 28 jan for site visit,,,,,,no one calls to fix appointment....now i call again [protected], asking what happ, he tells me he is sorry, will ask the eng to call, the site vist guy [protected] calls at 1130 ...tells me will vistit site at 5pm.....i tell him to give me a call by 430 so that i can reach site........now from 430 when i call [protected]....he never picks call.......
the BEST part ...when i call [protected], he tells me he is in a meeting.....will call after 10min .....after 45 min i call him....he says he was in a meeting,,,,
the site vist guys vehichle broke....so he had mobile he cud tell me.....or tell his collegue
HOORIBLE.......UNPROFESSIONAL IS THE WORD

best part godrej call center does not deal with bangalore
call up diff godrej dealers and franchise.....everyone will give u a diff amt they charge for site visit

I placedmy order on 7th December 2012 for the Zurian 3 door with mirror, Receipt No. 75252 from Godrej Interio , Malad west , Link road Branch .As per the order confirmation, the delivery was to happen within 3 - 4 weeks. I am having a terrible experience and I have been put to considerable inconvenience through the long delay.

In midst of my wedding mayhem I had to regularly follow up only to receive negative response from Godrej. In the 1st week of January, when I wanted to cancel my order because they failed to deliver on time I was told that the money is not refunded. I have to buy something of the same value and they do not have options for a 3 door with mirror.

Finally after much awaiting on 20th January 2013 , I received the cupboard, only to my disappointment that the mirror has been chipped at the bottom and the finish of the cupboard is very poor. There white marks on cupboard which are not going after trying to wipe it off. I have attached photograph your reference.My entire shifting process to my in laws has been a total mess due to the delay from your end.

I have received the replacement wardrobe on 25th January at around 11.00pm. After being assured that the piece is checked and sent to me. To my disappointment the 2nd wardrobe sent too is damaged. When I cancelled my order, they are taking time to refund my money now I have been told it will take 7 -10days to refund my money. With my recent experience with Godrej I do not trust they will keep their word. I am going through a lot of stress and feel totally harassed trying to co ordinate with them.
I am hoping I receive what I am due with your help.

I bought a sofa model name Jinerio from godrej interio showroom in Vikhroli wihtin the godrej plant.

complain number is B[protected].

The sofa started making squeaking sound in a weeks time.

I complained for the same and asked for a replacement or refund.

I had a technicain vist in 10 days time after my complain on 26th dec 2012.

Since then i have not heard bak from them and everytime i call the call centre i get a reply that u will get a call back from us and no one calls.

Also they mention the replacement is not in stock so they will make one and deliver.

The quality of furniture is not good despite of the high price.

Hi,

I had purchased a Godrej 3 Door almirah from VIP Road Showroom (Godrej Interio) on 29th December, 2012. I paid the amount of Rs 24,500/- in full.

I was told that the product would be delivered on 5th January, it was not delivered. I called up on 4th and I was told that it would be delivered on 7th January. On 7th January I called and I was told it would be delivered on 8th or 9th. On 8th I had sent an email to Godrej Team, I got a call wherein I was confirmed a delivery date on January 10th.

Today 9th January I again get a call that it would not be delivered on 10th and it would be delivered next week.

I would want a compensation for the inconvenience caused. I had shifted to a new flat and on 6th and had booked the Almirah well in advance to ensure it is delivered by the time I shift.

Today the entire flat is in a mess because of the problem of keeping my clothes.

This is simply ridiculous, I myself work in the Service Industry and this is not the way to treat customers.

Regards,

Sumit Sarkar
[protected]

I have purchased furniture from Godrej Furniture 4 months back, They delievred damaged furniture and in spite of repeated follow up they are not able replace yet, Now they are not even responding to our phones calls.

I would like lodge complaint against Godrej Furniture.

I am looking for email address email of Godrej Furniture or very senior management, if you have the same, please provide to me.

Regards

Bharat

I had recently bought a Godrej 3 door Almirah which was ordered on 3rd Nov from kirti nagar, delhi.The dealer promised to deliver the product within one month of order but after any phone calls and visits to the shop finally the product was delivered AFTER 1.6 months. More to this when we checked the almirah its wheels were twisted while the almirah was still completely empty.We called up customer care and they registered the complaint and promised to send the technician in within 1 day.It has been 1 week and no technician has came moreover when we call customer care for complaint they brutally hung up the phone.

We also contacted the dealer in kirti nagar and his words were "We are not responsible for any damage and its your fault you have damaged the almirah". After much argument he said , he will send technician next day..it has been 4 days neither he is picking up phone nor sending any technician.

Godrej has become very bad company and its dealers , customer care are worst. please let me know if anyone can guide me or help me in this regard on how to get money back or replace the almirah bought.


Never ever will buy any product of godrej and will never recommend for it also.

Dear Sir,
I have bought Godrej EON fridge(SMT3N) on 12th Dec 2012,since that day its making very big noise ,.I logged call for the same on customer care no-[protected] two times still no technician visited to look the complaint, even I followed the customer support in Hyderabad(suyojana[protected],they are not entertaining and nobody came till date.I have got call from the customer support & he said that 100/- will be the charge for visit. I also called the shop-Adishwar at bowinpally & talked to Mr. Narendra store manager still no one came down to see. Need immediate replacement Or money back for the same.


Regards
Prashant tayade
[protected]
Kompally,hyderabad

Dear Sir/Madam,

I Venkataramana Setti the resident of Hyderabad city. I purchased a Twee2Mini bed from Godrej interio including the mattress worth of me INR 18000 on 1st of December 2012. They promised us to deliver the product within 10 days and they did too. However when the technician visited our place on 10th of Dec'2012 and found that a component called 'brackets' are missing. He gave us a call number/purchase call number which can be used as a reference. He promised us that concerned person will get back to us within 2 or 3 days and fix the bed. But no one cared to respond us back about the status. We called customer care multiple times to check the status but no good came out of it. When we contacted the show room manager from where we purchased the item, he simply confirmed that it is out of his scope and hence gave us a contact number of Mr Sanyal who is in charge of service center of Godrej Interio. Surprisingly he is not aware of the status of our complaint and he quickly pulled some information with our call number and told us by 16th Dec'2012 the bed will be fixed. According to him, the missing component has to come from Mumbai ware house he asked us to wait till Monday 17th Dec 2012. Since then I kept on calling him everyday and he kept on promising that the technician would visit us but nothing happened till now.

My concern is, I paid the whole amount on 1st Dec 2012 and till now my purpose of purchase didn't got fulfilled. The purchased item is lying in my house without any usage and there is no value to the money that I paid.

Please let me know if I need to provide any details further.


Thanks & regards,
Venkataramana Setti