[Resolved] Godrej Microwave Oven — Company not giving service to customer | |||
This is sameer, kavali, i bought a godrej microwave oven, it got problem of heating. i registerd complaint at the dealer and he sent that to godrej customer care , nellore( divya agencies). the boy came and checked the condition of the product and told to bring to nellore to their service center. We took that product and it was with him for 4 months. when we call him he used to say that, "the product was sent to company for spare parts". last week he told that it is ready , but when we came back to home and checked it it was asusual, it was not repaired, I made a phone call to him bout that and he replied, " We dont know bout that and we sent that to company, and we stopped the servicing for the godrej products ". is this the answer for the problem. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
very poor service by godrej customer care unit by anil
Reply
Dear Sir,
I have taken a Godrej Microwave from tara electronics, ahmedabad in the month of january
2009. But 6 months back suddenly it has stopped working. I have lodged a complaint
on your customer care number & my complaint no is 608439 dt. 16th may 2011. I am
following up for this matter since last 6 months but I am very sorry to say that it
still unresolved. Every time whenever I call to your customer care # [protected] I
get a same recorded answer as “The Required parts are out of Stock”. I am using the
Godrej products since my child hood & Godrej has always provided the best customer
service. But this experience is extremely disappointing & horrible.I have not received
any positive response.I have also a service contract from your ahd. branch on 8th dec 2010.
My contract no. is [protected]. If this will be the case then I will be forced to lodge the
complaint with consumer court with CC to Mr Adi Godrej & Mr Jamshed Godrej. I am
giving a time till 6th sept.to get the same repaired or replaced with the
new product.
thanking you.
MEENA BHAVSAR
[protected].
I have taken a Godrej Microwave from tara electronics, ahmedabad in the month of january
2009. But 6 months back suddenly it has stopped working. I have lodged a complaint
on your customer care number & my complaint no is 608439 dt. 16th may 2011. I am
following up for this matter since last 6 months but I am very sorry to say that it
still unresolved. Every time whenever I call to your customer care # [protected] I
get a same recorded answer as “The Required parts are out of Stock”. I am using the
Godrej products since my child hood & Godrej has always provided the best customer
service. But this experience is extremely disappointing & horrible.I have not received
any positive response.I have also a service contract from your ahd. branch on 8th dec 2010.
My contract no. is [protected]. If this will be the case then I will be forced to lodge the
complaint with consumer court with CC to Mr Adi Godrej & Mr Jamshed Godrej. I am
giving a time till 6th sept.to get the same repaired or replaced with the
new product.
thanking you.
MEENA BHAVSAR
[protected].