Godrej Microwave Oven Complaints & Reviews

For the past 2 month my microwave oven is not working as it does not get heated.

I have purchased 19l godrej microwave oven from flipkart on 4th of july 2021, and updated installation of that assigned on 7th july. Still from your expert nobody has come to our home. Every time they provide some ### reasons to avoid installation. Its been one week now without installation. Such a worst experience from your expert. Services are pathetic and not so coordinated with CUSTOMERs. They said technician will come today, its been 5 days nobody’s has come

Since last 20 days of my purchase, No one from service centre visited to show demo. Now When I started myself, I noticed there is spark inside each time. Very pathetic service. I am completely dissatisfied with this product and its service offered by the company. When I called to near Service centre available in Jeypore, they are also not serious about my complaint and replying they will visit on later days . After sales service is very poor of this brand. I will not suggest anyone to buy this Brand. Rather I will gift this to the dealer without asking for refund.

As I'm out of state for one year my microwave will not started and working properly . Heat will not be conducted.

Customer care called and told to extend my amc as my warranty period will be over this month. But i found out later it will be over in december. They told that they will be sending a mechanic to solve my pre heat problem. But the person who visited was not a mechanic but a amc dealer. Then she again called me and misbehaved with me. Godrej should take care of it.

I bought one 20l grill+convection microwave oven 2 months back. I raised one complaint for demo. One technician (Kiran mangude) came and he failed to give proper demo as oven was not hitting properly. Also he has less knowledge on this. After that i raised 3-4 complaints but no one came. I called service center executive (Nitin shelke) &supervisor (Swapnil sale) many times, and they said they will send other guy but when i raised my last complaint (P[protected]) they sent the same guy after several follow ups. Again he failed to fix it and said other guy will come. Now service center executive and supervisor are ignoring my calls. Also every time i call to godrej customer care they only escalate the issue but nothing is happening. Really pathetic service from godrej.

I bought a godrej microwave and we don't use regularly and after 1 year there was problem in rotation and engineer came a d changed the switch and after an hour the same problem exists and another engineers came and said the pcb has problems and needs to change costing 3000. Godrej has outsourced to local service person who wants to warn money by changing parts. The cost is switch is paid in waste and the pcb cost is needed by them further. Now the machine got worst after the service engineer came and is overheating. They spoiled theachine worst product of godrej don't buy and they will cheat u after buying

Dear sir,
We have a microoven model no N006D03, bought on 9.01.2008. It was working well but two buttons became disfunct recently and the light was not working.
We made a complain in the toll free no (complain no:214650).Mr. sudipto nandi ([protected] ) came, fixed the light with cellotape and told us that the machine should be taken to the service center for about 10 days. We both are office goers. It was impossible for us to do our daily work without the machine.
Mr sudipto nandi, who came from a franchise told us that control panel can not be changed.
And the light which has been fixed became disfunct again on last day.
We don't know what to do at present. Please take steps. We need a better service from such a reputed company.
ATASI SAMAJDWAR. [protected], [protected].

I am in a dejected state of mind, writing you few lines about the gross negligence and ignorance provided by Godrej company to me.

1. I purchased a washing machine and a microwave oven of Godrej bearing model number GME20CM2FJZ[protected]from Mohanty Electronics, Sambalpur, Orissa on dt. 6 th Sept 2016.

2. After 6 days i.e on 12 th sept, when we tried to cook our curry we found that it was not heating.

3. I made a complain immediately to godrej toll free number and get registered with a call number W[protected].

4. The Godrej service expert visited and told us that a part ( Magnetron is not working ).

5. i made a call to godrej service executive Mr. Suptendu Mohapatra here ( contact no. [protected]) and updated him the matter. But instead of resolving the issue, he behave rudely and told me that the damaged part can only be changed, not the whole machine. And till today i have not received any favourable reply from his side or from the company side.
6. Its only a matter of 6 days and that microwave developed some problem. Then how could you expect that we will be satisfied by just replacing a part of it ? We brought a product of Godrej with trust. Without using it for a single time, if it is not working within 6 days of purchasing, how could i trust the company further ?

Further, this company and its representative here made the matter worst by their behaviour, attitude and non cooperation.

I need an immediate replacement of the damaged microwave with a new one but till today they did not response to me

I purchased this MultiCuisine - GME 20CM1 MJZ Convection Oven and used for a couple of times. Once i saw some smoke coming out and I complaint for it. The technician came to check after several days with several follow ups. The person who came to see it charged 500rs and said there is nothing wrong in it. But after that whenever i make anything it gets burnt and the smoke comes out. I dont want to pay for this pathetic service again and want to get it repaired ASAP.

I booked a complain as my Microwave (Grill+Convection) was not hitting properly on 26th of March, ref. no. is K[protected]. After repeated follow ups a technician visited on 29th March. He mentioned that the PCB is not working properly, therefore he took it along and said it will be fixed within 3-4 days or a week and if can not be fixed then the same will be replaced. Since there was no feedback even after a week I called the customer care on 4th of April 2015 again. They mentioned that they will pass on this complain to supervisor & technician will visit the next day. Today is 7th April, neither I've received any call from anyone, nor any technician has visited & fixed the problem. My Microwave is under AMC & this is how I'm being treated. I don't know what to do next. Regards Arnab Chatterjee Mob. [protected]

Extremely sorry to inform you that what is this going on with me. I have complained regarding the NOISE giving by the machine soon after the repair done on 23rd Jan 2014( W[protected]). Today I talked to customer care and again they sent one Technician to check the micro oven. It was checked and found that the machine really giving so much sound in running condition. Again they said they will send one Technician on Monday/Tuesday to check the sound. I do not know what is this going on. This is completely a new one and since day of purchase I have not started using this. Why do not you replace with a new one. This is completely harassment .I should not go for GODREJ. It was informed by the vendor that in case of any technical problem, this will be completely replaced by the company. Then what is this... Please look into the matter at the earliest. Today’s call no is (W[protected]) and on 23rd it was W[protected]

as per the good will of d company in d electronics market-we purchased this oven and also complained about it... but wrt the warranty period any problem if occurs in the oven they will repair or if defective it would be replaced...itself .by the company...

I have purchased both at a time 340 Lt refrigerator and Godrej 25Ltr GMX 25CA1M12 Convection Microwave Oven on 31/12/2015 in Vijayawada. I thought that like your company products the services also better. But your company services are too bad and too worst. I want a demo about the oven. After receiving we make a call with toll free number then we get a call from the service center, Vijayawada and they send one person on 1/1/2015. He starts the oven and tries to heat the milk in Oven it starts for 2 seconds and stopped. I am fully confused because the oven was not in working condition continuously. He said that it was started after certain minutes you keep it on, and simply taking my signature he went away. He doesn't know fully about the operations of Oven. After that Every day I made calls to the service center, sometimes they said we will send a technician, and sometimes they don't lift even the phone call. But I receive a message from you thanks for service without completion of my complaint. I make another complaint on 6/1/2015 with toll free number[protected]. But till now we doesn't get any call from the service center. We fully disappointed for your services. It we know already about these type of services we will not select your company. If anybody get better then they automatically suggest others to buy Godrej products. Verify this and immediately take action.

Hi My Name Is Hiten.I Am From Ankleshwar-Gujrat.We Bay Godrej's Microwave Oven.we Need Demo Befor Use Oven.Plese Help Us.Thank You.

HITEN SHAH
103-SURYADEEP SOS.
NER.SAJJAN INDIA COLONEY
G.I.L.COLONEY ROAD G.I.D.C.
ANKLESHWAR-390002
CONCT NO--[protected]
EMAIL [protected]@yahoo.in

we hav purchaged a microwave oven on 29 march 2011.model no (GMC 20E 08SSGX)amount RS 5700/-.our microwave was running smoothly since after 2 months it was totally dead,not even it was turning on.so we hav contact to services station.thy cam and took the oven.nd after a week whn v call tht wat happn to oven thy r saying tht thr is a part whch vll com frm bhubanswer nd also gav thr number to contact the no is [protected].but in ths no thy r not responding.so,till today its 1 month past but v r not getting the services.so kindly considerd
sweta sharma
main road bali sahi
puri 1
orissa

I bought a Microwave oven GMC25E09 MRHM (Installation Type: N006ED11) on 23/11/2008.

In August 2010, there was a problem in the Microwave oven for which I lodged a service request with Godrej Smartcare in Kolkata (service request# 337058). The technician visited and diagnosed with a fault in the PCB. I paid Rs 350 as the onsite service charges. After 2 months of wait, on 3rd December, the PCB was "repaired" and I was asked to pay Rs 1225 additionally. I was told that there will be a 1 month warranty for the rectified PCB.

But the PCB did not work for even for 2 days and the microwave oven started showing the same problems within 2 days. I lodged another service request on Dec 05, 2010 (service request# 383985).

In spite of repeated reminders about replacing the defective microwave panel, and false promises from the Godrej Smartcare center that it will be replaced, the fact remains that my microwave oven is still not working.

The microwave panel has been with the technician for more than a month. Once I received a call from helpdesk that the new panel has arrived and it will be fitted to my microwave oven.However, the next day the technician came with the same old defective panel and tried to pass it on but I refused to allow it to be fitted back to the oven as it is of no use.

I have called Mr Ritambar from the Smartcare center (Ph: [protected]) around 12th January 2011, when he said the new panel will be sent by 14th January, 2011. 2 weeks have passed I have never heard from anyone on this matter now.

I bought the microwave over for Rs 7500. Already paid more than Rs 1500 as service charges for this service call but the defect has not been rectified. I am planning to take legal action now as inspite of making full payment for this service call, the faulty part has not been replaced/rectified. I am not sure why false statements were made by the call center executive who called me and told that new panel has arrived and it is being sent ot my home.

The microwave oven is lying defective and idle and unutilized for the last 5 months and no action has been taken to replace the defective panel by the company.

I am now helpless. I have got couple of calls in the last 1 month mentioning that "the new panel will arrive next week" OR "the panel has arrived but not matching the microwave oven". This is a good way of buying time but as a big brand of India, Godrej should aim to manufacture or market more reliable products. I have now started to share my experience with Godrej microwave oven with the world and hopefully they will be more responsible in selling or servicing products in the future.

We have purchased Godrej Microwave Oven for Rs.7,000/- from Bharat Agencies, Ratnagiri after an introductory demo held nearabout three years ago in Ratnagiri City. The microwave has been working very smoothly for three years without any complaint and four months back it has stopped working. We were informed by Bharat Agencies that Godrej authorised servicing centre was with Shriram Agencies, Ratnagiri and since last two months, we are requesting for repairing of our microwave however we haven't received any response. So we request the Godrej Officials to looks into the matter urgently.

I have given complain regarding microwave oven . Complain No is 806497 Dated 05/10/2010 oven taken to service center.As per your Engr.megneton is reqired to replace wichwas not gettin from central store. After few days your Engr. has said cpacitor is to replace it is also not available.Sill oven is unattended. Today the have asked time up to 07/12/2010.please look in to the metter as early as posible.

This is sameer, kavali, i bought a godrej microwave oven, it got problem of heating. i registerd complaint at the dealer and he sent that to godrej customer care , nellore( divya agencies). the boy came and checked the condition of the product and told to bring to nellore to their service center. We took that product and it was with him for 4 months. when we call him he used to say that, "the product was sent to company for spare parts". last week he told that it is ready , but when we came back to home and checked it it was asusual, it was not repaired, I made a phone call to him bout that and he replied, " We dont know bout that and we sent that to company, and we stopped the servicing for the godrej products ".

is this the answer for the problem.

Dear Sir,

I had purchased a Godrej Microwave Oven on 10.06.2010. Following are the details of the purchase and the product -

a) Place of Purchase - K.K Gupta & Co., 27,N.S.B. Road, Raniganj, W.B ,Pin-713347

b) Model No - GMC 20CA1 MIZ, 20-Ltrs.
Serial no.[protected]

The manual which was delivered to me with the equipment was of a different model .
So, we are not able to properly use it in absence of the "proper" User Manual which is probably misplaced somewhere.

May I request you to kindly send us an User Manual for the above stated appliance to the following address :

Mr. Bhargab Gupta
M-9/4, M.I.G. colony,
Hudco,Bidhannagar,
Durgapur, West Bengal,
Pin-713212.
e-mail id : [protected]@gmail.com

If convenient, you may send a soft copy of the User Manual to the above-mentioned e-mail id.

Thanks and regards,
Bhargab Gupta

Loss o[censored]ser Manual
I had purchased a Godrej Microwave Oven GMC 32 B some time back. Following are the details of the purchase and the product -

a) Place of Purchase - Mumbai

b) Model No - Godrej Micro Oven GMC 32 B (30 Ltrs.)

The equipment was not in use since purchase. Now we wish to use this appliance in the kitchen. Unfortunately, we are not able to properly use it in absence of the 'User Manual' which is probably misplaced somewhere.
May I request you to kindly send us an User Manual for the above stated appliance to the following address :
If convenient, you may send a soft copy of the User Manual to the afore-mentioned e-mail id.

Thanks and regards,

Email address: [protected]@hotmail.com

I had bought a Godrej Microwave oven on 23rd May 2010. But till now I have not get demo service from Godrej customer service centre even after 15 times calling. My current service call no is 281891 dated 12.06.2010.They chitting their customer by only giving service call no. One of my service call no 275362 dated 01.06.2010 has been closed without giving service. I never suggest anybody to buy Godrej product. Kindly do the needful.

Tarak Nath Khan

email : [protected]@gmail.com

i have purchased godrej microwave oven 30e 09 mrgx at spensars( hyper ) - vijayawada on 22.02.2010. i have specifically asked while purchasing the same at spensars staff whether demo and service is available at our place. they have guaranteed me both demo and service is available any where in india. in good faith i have purchased and brought home. we found at home that service manual in the box is different from our model i.e ours is manual and they have given me the digital one. immediately i have informed the same to spensars persons they assured me within two days. but so far i have not received the manual and no service person has attended to give demo. even after two months i am keeping it idle because i have been chetaed by both spensars and godrej company. even godrej service center person is also told me when i called several times that demo can not be given as no person is employed like that,

even now i request any of them should respond.TO DAY DATE IS 29.04.2010

p. partha sarathy
[protected]

We had purchaged a Godrej Microwave Oven on 17.11.2010 from Avtar Electronics,Mohan Singh Market, Delhi-110022.

Model No-GMX 20CA1 MIZ
Warranty-1 year

Suddenly the Oven didn work.
our complain no with Godrej-287772 dated. 12th January 2010
on 14th january 2010,one person came from Godrej delhi service center & told that magnetron has to be chaged.After that nobody came even after repeated...

Dear Sir/Madam

I was given an compalint nu 235106 by your call centre for attending to my defective Micowave Oven. The calous attitude began from there itself. The person attending to the call was not to note down our new residentail address and special request was made to the person to check with us before reaching our residence as all of are working people. Anyhow after repeated reminder one engineer came and checked and promised to replace certain parts, unfortunately the parts were not available he did not even bother to inform us about its non availability, probably it is the duty of the customer to check with Gordrej agencies ! such is yoru wonderful service. I had specifically requested to engineer (that is what he calls himself probably is a mechanic/technician attending to problem to call me before coming to attend to my complaint. He landed on this Saturday that is 3rd October around 3pm when ony my 85 year mother in law who cannot understand hindi was at home my neighbour was called in the technician informed him that he would come again at 5 PM however onceagain there was no message from the person as to whether he would be attending to my compalint that day or not. Today having waited till 2.15 PM for him to come i called up your Laxmi Nage office at telephone No. 42418891 where is again i got a very vague reply from one of the lady attending to the call Quote" Madam aaj engineer 3 baja ke bad agaya. " what does that mean that we need to keep waiting for the so called engineer till he turns up . Why dont people understand the value of time. I am working women I need to go back to attend to my work i have waited since morning for him to turn him. The person incharge of the service Section is equally vague with no reply to my question as to how long do i need to wait from 3 pm . He says quote "aaj da din wait karlejia. WILL somebody from godrej service centre wake up and let me know is this how the customers are dealt with is only selling a product is the only motive what about after sales service, GOD SAVE ALSO THOSE LIKE ME WHO CHOOSE TO BUY INDIAN PRODUCTS. THIS IS THE LAST TIME I WOULD BUY A GODREJ ITEM AND WOULD ALSO INFORM MY FRIENDS ABOUT THE UNPLEASANT EXPERIENCE WITH YOUR PRODUCT AND DISCOURAGE THEM FROM BUYING ANY OF YOUR PRODUCT . THEY EVEN LACK BASIC COURTESY OF CHECKING WITH THE CUSTOMER THEIR CONVEIENCE TO ATTEND TO THE COMPLAINT. JAI HO MERE DESH MAHAN.


WITH BEST WISHES AND PLEASE CONTINUE WITH THIS
ATTTITUDE OF CUSTOMER SERVICE YOU WILL BE
VERY SUCCESSFUL
MATHANGI RAMASESHAN
5.10.08
1505 HRS.

84 C POCKET III
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