[Resolved]  Godrej Microwave Oven — Microwave low quality, negligence of godrej

Address:	400079
Website:	www.godrejappliances.com

I am in a dejected state of mind, writing you few lines about the gross negligence and ignorance provided by Godrej company to me.

1. I purchased a washing machine and a microwave oven of Godrej bearing model number GME20CM2FJZ[protected]from Mohanty Electronics, Sambalpur, Orissa on dt. 6 th Sept 2016.

2. After 6 days i.e on 12 th sept, when we tried to cook our curry we found that it was not heating.

3. I made a complain immediately to godrej toll free number and get registered with a call number W[protected].

4. The Godrej service expert visited and told us that a part ( Magnetron is not working ).

5. i made a call to godrej service executive Mr. Suptendu Mohapatra here ( contact no. [protected]) and updated him the matter. But instead of resolving the issue, he behave rudely and told me that the damaged part can only be changed, not the whole machine. And till today i have not received any favourable reply from his side or from the company side.
6. Its only a matter of 6 days and that microwave developed some problem. Then how could you expect that we will be satisfied by just replacing a part of it ? We brought a product of Godrej with trust. Without using it for a single time, if it is not working within 6 days of purchasing, how could i trust the company further ?

Further, this company and its representative here made the matter worst by their behaviour, attitude and non cooperation.

I need an immediate replacement of the damaged microwave with a new one but till today they did not response to me