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[Resolved]  Godrej Refrigerator — complaint closed without any attendance

with ref to above refrigerator model GDE 23B1/2008, complaint was raised with service call number 827426 dated 23/09/2010.
Today the 30th of sep we received a massage saying that the "service call 827426 is completed".
But funny thing is that nobody came to attend or to see the refrigerator,and closed the complaint.
we bought refrigerator of a godrej model on the basis of the reputation of the company.
From the day one we are having problems and within a year it is worst.
If you are least bothered about this then please send us ur address to which this refrigerator to be sent for a free of cost so that u can imporoove your quality and standards.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet

Comments

Dear Sir,
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :

1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.

2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com

(RUSHIKESH J VAISHNAV)
JUNAGADH
(RUSHIKESH J VAISHNAV)
JUNAGADH
dT. 20.12.2011


Pl see your complaints box and think of your services and then ask for comments. See my earliers messages/complaints remained unattended right from date of purchase i.e. 15.12.2007 to 15.12.2011. The Referizerator needs to be replaced and not repaired. Pl. compare your products and services with other Companies and see that people nowadays prefer Samsung and other brands instead of Godrej.A door which is guaranteed for 10 years from the rusting, has corroded on the very next years. Why you give such foolish gurantee. Now, I have planned to expose all complaints and above letters to newspapers so that other may not be misguided.


(R J VAISHNAV)
JUNAGADH

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