[Resolved] Godrej Refrigerator — AMC paper copy | |
sir, My father(Sh Kamal Khanna ) has requested for AMC duplicate copy for Godrej Refrigrator and instead your company has despatched for washing machine Payment details of cheques done for Refrigrator was done by me .Please despatch the correct copy Details OBC bank cheque # 903405 dtd 16-may -2006 Contract Amount Rs.1515 thanx and Regards PuneetKhanna [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 22 6796 5959
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Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
I have a Godrej Ultra, purchased about 10 years back. Right from day one it is giving problems.
No engineer has been able to rectify it to the best of our satisfation. "No-cooling" is a perpetual problem.
I have been repeatedly taking the AMC's. The service at Hyderabad is pathetic.
Just an example :
I have made a call regarding no-cooling on 7th July, 2009 (comp. No. 586661), and the problem still persists. The Service Centre[protected] no. keeps ringing perpetually. (It is a bonus if we are able to speak to someone.) Intially, the engineer told that gas has to be filled. That took a week. After filling, the problem still persisted. That required another booking (No. 588077) on 13/7/09. Then after numerous call, the engineer told that the compressor has to be replaced. This took another five days. The compressor was replaced on 22/7/9. After that, the on opening the fridge it was giving electrical shock. The nos. 27537523 and 39127282 were immediately informed and an engineer was deputed on 23/7/9 who informed that the problem was with the compressor. Since then there has been no communication from the service centre. There is no intimation to us about any engineer's visit from the service centre and the call receiving centre,[protected] just makes all the right noises of being considerate and inform politely that the request would be forwarded. Every day a minimum of two to three calls are made to the no. 27537523 and they are not aware of the status of when the engineer would be deputed.
The fridge since 7/7/09 has become a dummy. Despite taking an AMC, nobody bother to communicate
the status, when an engineer would be deputed. This is the state of affairs at the Hyderabad centre.
I request you to kindly take this piece called "refrigerator" and save me from mental agony which I have
suffering from day one. I had purchased this fridge just on the name brand name "Godrej". I am writing this, since I am sure that Godrej would definitely make amends for the same.
Thank you and awaiting your reply.
Regards,
Subramanian