[Resolved]  Godrej Refrigerator — Godrej Refrigerator Complaints Excess Cooling Problem

Hello Team,

This is my 1st mail to you since the time I have purchased referigerator (approx 4 years back) and believe me, I am very disappointed and annoyed with the services I am receiving from your end.I am feeling helpless as I cant get whom to address my problem as no body till now has been even satisfactory.I don’t know if such a big organisation has this poor service.and I would rank the service even lower than poor.I am describing the whole situation below:

It all started off, when my refrigerator was undergoing some cooling problem .I called up on [protected] on 05-Sep-2009 under ref. : 230495 and technician visited and explained that there is some part defective and that needs to be replaced and he told me that he will be coming on sat (12-Sep-2009) to fix the problem.However no person came on saturday and to my surprise, I received sms that the call has been completed.Then I made a call back on the above no., and they opened 1 new case no. 233410.Agent on the other side told that she will try to get technician visit on Sunday 13-Sep-2009 and I requested her to give me call of the tentative time, if this gets confimred.Whole day was gone and there was not even a single call from their side.Monday morning I received a call about the problem whether that still exists or not and told me they will get back again.

Again, whole week was gone and there was no response from their side and when on friday, I gave a call and asked them to escalate the matter, I was told they have escaleted the matter higher up and they will try to resolve it and assured of the technician visit on saturday (19-Sep-2009) but again no tentative time was given.Once again I waited for the technician and no body turned up I gave a call bak and afford to speak to supervisor after lots of request and by this time I have lost all my patience.Again explained the whole matter to supervisor who assured me of a call back and when he called back he took the person from service center in conference and we settled for engr visit on sunday at 12:00 but as the person from service center was not ready for 12:00 noon time I gave them extra 1 hour that is 1:00 but he commited that technician will visit before 1:00 P:M only.

On 20-Sep-2009, they crossed all the limits and no body turned up by 12:45. and then I received a call from technician that he will not be able to reach in time and it would take another 1 hour to reach.I immediately gave a call back on call center no.Pradeep in call center after speaking to service center commited that the technician will be at my place by 1:00 P:M . I asked Pradeep if you fail in this then can I get compensation and also asked pradeep to take care and follow up this case and check with the technician till the time he visit.He accepted this but again the same story, lack of responsibility from every side. No body turned up and again I gave call back at 2 :00 P:M and this time Dherender was there who told that the tech visit is of Monday and asing him whether he can see previous records, he said no he cannot .his attitude was so negative as if he was not ready to help a customer and repeatedly kelp on telling that he cant help on this.There was no person supervising him nor there was any person higher up there whom I can speak to. No customer would like a person like Dherender to speak to. This was sheer torture for any customer who will go thru this situation. And believe me no person from any side of Godrej has called me nor there is any technician visit uptill now.

Now you tell me the way out as in this high temp when every person is totally dependent on referigerator, mine is not working from past 16 days and don’t know how long will it go and if it could be resolved or not.I would appreciate if some body from Godrej could help me out of this terrible situation and I really want some action against both call center and service centers.