[Resolved]  Godrej / Refrigerator — compressor problem / cooling problem

Address:

Tiruvallur, Tamil Nadu

Respected Sir,
Let me introduce first I, A.ARULMOZHI deprived Indian, who purchased your esteemed?????? Godrej product.
I purchased Godrej fridge, Model No. eon 350 lit, double door, frost free at your dealer’s shop Saravana TV showroom, Tiruvallur, Pin 602001 on[protected] for an amount of Rs.18000/-. The amount I spent is negligible to you.
Within two months your esteemed fridge not worked. I made a complaint immediately. After a couple of days your service person attended the fault on[protected]. He said timer problem and etc. One more service person came only on[protected] and he said compressor should be replaced. They took hardly 20 days to replace compressor ie on[protected]. That time itself one of your service expert advised us the fridge should be replaced by new one and the same was explained to your end. Based on this I explained everything to your service incharge Mr. Rajagopal, but he did not cares and strictly told replacement not possible. But I did a mistake, I would have gone to consumer court that time itself.
The same fridge gives trouble on[protected], I made a complaint to shop where I purchased. Only on[protected] one of your service person came and told compressor not working. On[protected] Mr.Mathi, service person came and replaced compressor and collected Rs.1450/- for filling gas, etc. After a week, again one more compressor replaced by the same person. All your compressors work like this?
On[protected] I made another complaint by using customer care no. 66300000. Complaint No. 336475. One of your service person came on[protected] and said compressor problem. Because of the summer I suffered like anything. Really I got fed up with your product. Are you not bothering about your product? Before purchase of this product I was using Godrej fridge since[protected] without any problem. (185 lit. deep door, FF, ). Only because of this and as well as I need more space to keep my items, I have gone for the same product. It is very shame to you and me also. I lost my hope, my fridge will not withstand any further repair. I kindly request the same is to be replaced by new one. (or) only possible by consumer court, I am ready to go also. Your advice is invited.

Thanking you,
Yours very pitiable chap,
A.Arulmozhi
(A.ARULMOZHI)
Class I officer,
CVRDE
Ministry of Defence, Avadi
Chennai – 600 054
Email address:- [protected]@sify.com