[Resolved] Godrej Smart Care — AMC not carried out | |||
Dear sirs I had entered an amc with M/S godrej smart care on application form nos 1252376 & 1252377 for two split a/C units of M/S godrej company of capacity of 1.5 tons. The amc started from 01/06/2010 for a period of one year after paying an amount of Rs5650/- This amc was given by M/S godrej company to sub contractor M/S crystal air system,chennai-600116. Till date this company attended only once stating that I had paid only for one A/C unit. Many calls were given to the chennai godrej company and all the time it will be a fake care and not a smart care. Today 11/05/2011 two representatives of M/S godrej smart care from chennai came over to me to renew the AMC for the A/C units which is expiring this month without any AMC carried out for one year. This is very crazy for an esteemed company like M/S godrej to have no records of what is going on with AMC and only want to trouble the common man. Severe action to be taken for this lapse of AMC Thanks and please do the needful J J PINTO ([protected]) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
From :
Jitendra K Shah
B/103, Rajshree Towers,
Chandan Farn Road,
Jodhpur Gam, Satellite,
Ahmedabad-380015
Mobile No > : [protected]
06.06.2011
To,
Godrej & Boyce Mfg. Co. Ltd.
Appliance Division,
4th Floor, APM Shopping Mall, Opp IOCL Petrol Pump, Shyamla-Karnavati 100 FT Road, Satellite. Ahmedabad 380015.
Dear Sir,
Reg. : Complain for not providing Annual Maintenance Contract .
It really pains me to bring this fact to your knowledge which should not have been crept up at all for such a giant and ethic oriented company like yours.
First of all let me tell you very frankly the fact that I am the loyal customer of Godrej product as far as Refrigerator is concerned. Right from the year 1982, I started my career, I purchased the Refrigerator of Godrej make and since than I have been purchasing and using only Godrej make Refrigerator.
I purchased the last Godrej make Refrigerator on 17.08.2004. The make of Godrej make Refrigerator is PENTACOOL 260 LTS NO FROST. After completion of one year ‘s guarantee, I entered int o the Five Years’ AMC contract from 04.12.2005 to 03.12.2009. Your local office refused to undertake AMC saying that the company has taken decision for not providing AMC for this product. I am finding this decision quite ridiculous . You are ready to provide repairing services on making payment of repairing charges but not ready to provide AMC. I am unable to digest the logic and rationale for not providing AMC for the products manufactured by your company.
I believe, you will appreciate this difficulty and help me to solve my problem by providing AMC by charging reasonable charges .
In case, I don’t receive the satisfactory answer to my problem, I shall be constrained to report this fact on the blog and will prefer to lodge an official complain through CERC, Ahmedabad . I am confident that you will not take this as threatening but take it in right spirit so as to maintain the ethic of your company.
Can I expect the satisfactory answer to my issue in reasonable time ?
Jitendra K Shah
B/103, Rajshree Towers,
Chandan Farn Road,
Jodhpur Gam, Satellite,
Ahmedabad-380015
Mobile No > : [protected]
06.06.2011
To,
Godrej & Boyce Mfg. Co. Ltd.
Appliance Division,
4th Floor, APM Shopping Mall, Opp IOCL Petrol Pump, Shyamla-Karnavati 100 FT Road, Satellite. Ahmedabad 380015.
Dear Sir,
Reg. : Complain for not providing Annual Maintenance Contract .
It really pains me to bring this fact to your knowledge which should not have been crept up at all for such a giant and ethic oriented company like yours.
First of all let me tell you very frankly the fact that I am the loyal customer of Godrej product as far as Refrigerator is concerned. Right from the year 1982, I started my career, I purchased the Refrigerator of Godrej make and since than I have been purchasing and using only Godrej make Refrigerator.
I purchased the last Godrej make Refrigerator on 17.08.2004. The make of Godrej make Refrigerator is PENTACOOL 260 LTS NO FROST. After completion of one year ‘s guarantee, I entered int o the Five Years’ AMC contract from 04.12.2005 to 03.12.2009. Your local office refused to undertake AMC saying that the company has taken decision for not providing AMC for this product. I am finding this decision quite ridiculous . You are ready to provide repairing services on making payment of repairing charges but not ready to provide AMC. I am unable to digest the logic and rationale for not providing AMC for the products manufactured by your company.
I believe, you will appreciate this difficulty and help me to solve my problem by providing AMC by charging reasonable charges .
In case, I don’t receive the satisfactory answer to my problem, I shall be constrained to report this fact on the blog and will prefer to lodge an official complain through CERC, Ahmedabad . I am confident that you will not take this as threatening but take it in right spirit so as to maintain the ethic of your company.
Can I expect the satisfactory answer to my issue in reasonable time ?
Dear Jitendra K Shah,
Your complaint has been closed as on July
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Your complaint has been closed as on July
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
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+91 22 6796 5959
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Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
Smart — ANNUAL MAINTENANCE SERVICE
Sir,I have made annual maintainance service for 3 years from last year as ur product is not functioning i have reported so many times to the aqua squard for the area HIG369, Kalinga vihar, patrapada, Khandagiri, BBSR. As the product PCB is not functioning they are delaying by which we suffer to take water evereyday.This problem is also happened earlier and they took our aquaguard and kept with them about 20 days .now also same problem going on they are not responding at-all.So plz take care for quick action by which we will be not suffering to drink pure water from ur valuable product .
my phone no. is [protected].
Thank you