[Resolved]  Godrej/washing Machine — Out of order

Sir,
I have strong doubt about Godrej taking care about the machine because,
1. Dt.15.06.2011, washing m/c inspected & reported its gear box broken.
2. On continous follow up your tech at Pune - Mr. Shankar M[protected] and Mr. Jadhav M- [protected] / 15 on Dt. 02.07.2011 your represantative visited & changed drain motor but not the gear box.(as conveyed by your tecnician Mr. Shankar) which took 21days. inspite attending the washing machine was out of order.
3.Dt. 03.07.2011 another technician came and checked the fuse found blown. he has used thin wire strand in place of standard fuse & started machine. now machine is making noise while draining water like tractor.
4.Dt. 03.07.2011 The same has been communicated to your tecnician/represanative. but they have not reported till 05.07.2011
My sincere questions
a. First it was communicated/reported about the gear motor & actully changed the drain motor(as said by your represntative)
b. why, Inspite of changing the drain motor it didnt work?
c. Why Godrej is sending every time different people to attend one problem?
d. Does your represantatives carry any badge of Godrej or letter to attend?
e. The people sent by your office are your employees & are they capable of diagnosing the actual problem??
Pls, look into the matter & sort out the noise problem.
Regards,
Sanjay Patil.
[protected]
Pune.

Part which was defective has been replaced & unit working with noise while water intake cycle.

Dear Sanjay,

Your complaint has been closed as on August

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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