[Resolved] Goibibo — Refund | |||
From: amit.[protected]@live.com To: [protected]@goibibopromotions.com; [protected]@ibibogroup.com; [protected]@hotmail.com Subject: RE: Cancellation Mail Date: Wed, 14 Dec 2011 16:09:01 +0530 Dear All, I think Go IBIBO do not want to refund this ? please reply on this today or else I will complain about same in Indian Consumer complaint Department. Regards Amit Joshi > From: amit.[protected]@live.com > To: [protected]@goibibopromotions.com; [protected]@ibibogroup.com; [protected]@hotmail.com > Date: Fri, 9 Dec 2011 09:27:12 +0000 > Subject: Re: Cancellation Mail > > Dear all > > I am looping in my legal adviser Mr.Pandya in this email. > > Dear Mr.Pandya as discussed with you kindly take an legal action on this. > > Regards > Amit > ------Original Message------ > To: go ibibo > To: [protected]@ibibogroup.com > Subject: Re: Cancellation Mail > Sent: Dec 3, 2011 7:44 PM > > Hi! > > I am not getting this refund since last so many days can any one reply on this or else I have to file a case against to you. > > > > ------Original Message------ > From: go ibibo > To: amit.[protected]@live.com > Subject: Cancellation Mail > Sent: Nov 11, 2011 11:05 AM > > Dear H VORA Thank you for choosing goibibo/goibibo.ibibo.com, we appreciate your business. Please note we have initiated your cancellation request, click on Approve button on your "Cancellation Approval Page @ goibibo/goibibo.ibibo.com" (approve cancellation) or send us your acceptance to process it. Following are your cancellation details: Reference No: FMN0IDYAIQM Date Of Booking: 10 nov 2011 19:26:04 Date Of Travel: 11 nov 2011 07:05:00 No of Tickets: 1 Amount: 9021 Cancellation Date: 11 nov 2011 11:05:02 No of tickets to be canceled: 1 Cashback Deductions: 0 Airline Cancellation Charges: 1000.0 Ibibo Cancellation Charges: 250.0 Refund Amount: 7724.0 Remarks: Please note: your acceptance is required to process cancellation and to avoid any confusion. Note: cashbacks will be credited to your account in subsequent refund requests. (please ignore if cashback is already recieved ) * Other expenses are expenses attributed towards isurance and/or other added services. Best Regards Goibibo Team Ph:[protected] and [protected] HELP US IMPROVE: Please send your feedback to [protected]@ibibogroup.com ( If you are receiving the message in Spam or Junk folder, please mark it as "not spam" and add senders id to contact list or safe list. ) This message was intended for amit.[protected]@live.com, If you do not wish to receive this email notifications from ibibo then visit this link ©[protected] ibibo Web Pvt Ltd. All rights reserved Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
I booked a bus ticket from Bangalore to Belgaum which had to depart on 19th nov'12 at 10pm. I booked it on 18th nov'12 afternoon. Just after a couple of minutes of booking, I needed to cancel the ticket because of personal reasons. As there is no cancellation option available on the website, I called them up and requested them to cancel my ticket. They told me that 23% cancellation charges are applicable and rest will be refunded. I was fine with this. In the evening of 18th nov, I checked for the status of the ticket and it was still showing confirmed. I called them up again and they repeated the same conversation with more promises. It happened two more times the next day. I talked to Ashok, Pranav etc. the names I can recall. On 19th nov, the bus travels were calling me to come board the bus as they didn't receive any cancellation request from goibibo. I was shocked to hear this, so I called them up, a little angry this time to enquire. They repeated the same thing and today is 22nd nov, I haven't received any positive response from their end. They put me on long holds for 10 minutes or even more every time, and the customer care number is not toll free. I wasted at least 100 rupees in calling goibibo just for the sake of cancellation of one ticket and still no response from their side. Please let me know how can I go against them. Your help would be greatly appreciated. (Booking ID - GOBUS0b2cf[protected])
I was booked this ticket on dec 30, 2012. But at departure time while i called to operator for bus details they told bus was cancelled. First thing proper intimation is not there Second thing i didn't get my refund amount till now. Kindly look into matter and refund that amount. My travel details are mentioned below
Travels Boarding Point From To Duration Operator PNR Booking ID
Orange Tours&Travels Sr Nagar Hyderabad Vijayawada 8h 0m 261368-TS-YAR3299939 GOBUS[protected]
Travels Boarding Point From To Duration Operator PNR Booking ID
Orange Tours&Travels Sr Nagar Hyderabad Vijayawada 8h 0m 261368-TS-YAR3299939 GOBUS[protected]
I was booked this ticket on dec 30, 2012. But at departure time while i called to operator for bus details they told bus was cancelled. First thing proper intimation is not there Second thing i didn't get my refund amount till now. Kindly look into matter and refund that amount.
Travels Boarding Point From To Duration Operator PNR Booking ID
Orange Tours&Travels Sr Nagar Hyderabad Vijayawada 8h 0m 261368-TS-YAR3299939 GOBUS[protected]
Travels Boarding Point From To Duration Operator PNR Booking ID
Orange Tours&Travels Sr Nagar Hyderabad Vijayawada 8h 0m 261368-TS-YAR3299939 GOBUS[protected]
I have registered a complaint for refund due to flight cancellation between my travelling palces. I registere a complain on 30 August and has been told to get refund within 10-12 working days. But, its 01 october, 2013 today and still i haven't received any money back to my account. Is it not a duty of Travel Booking company to refund me now with interest.
Ticket details are as follows:
Passenger Name: Rohitash Singh,
Date of Journey: 30 oct, 2013,
Flight: JetKonnect
PNR: FFBMIL,
Ticket No- 705-[protected]
Ticket details are as follows:
Passenger Name: Rohitash Singh,
Date of Journey: 30 oct, 2013,
Flight: JetKonnect
PNR: FFBMIL,
Ticket No- 705-[protected]
Hi,
I am vipin i am facing refunding issue from last 3 weeks and i lots my money and time again by calling customer service. The details are given below
Booked date: 23-04-14
mobile no: [protected].
Date of travel: 29th April 2014
Destination : Madiwala to Trivandrum
Travels: SRS Travells
seat no:18
Booking ID: GoBUSc49ff[protected].
On 26th April I got a call from SRS travels to inform that the service is canceled and contact goibibo for refund, as per that call I called goibibo and inform about the cancellation of the service, and I booked another ticket on same bus seat no 17 I canceled that one also. 2 days later I got refund on seat no 17 but not for seat no 18. I called goibibo to check my refund status and the reply was the service not canceled so that am not eligible for refund .
The same day I called SRS travels again conform that the service is canceled and I again called goibibo customer service. After long time of waiting and talking they give me some mobile no ([protected]) clear the problem. This guy make call like every day and asked to send the details through sms, e mail so many time. He made me wait for week and last Monday suddenly he said he is not the concern person and he said I have to contact red bus I don't know why.
Then I called goibio again after a long conversation I don't get any answer other the old one, and I got one new no of SRS travels[protected], when I called they said I have to call head office and I got an another no[protected] from that call again I got another on ([protected]) finally they confirmed my name and booking I'd they said they are damn sure the service is canceled and when I tell them at the issue that I am facing from last few weeks they said goibibo is CHEATING me, they said they can't refund me because I booked thorough goibibo . As per direction i got from customer care i mailed all my prob through email also but i didn't get any positive action. I cant keep call on customer care everyday Its become more than 3 weeks i don't have more time and money to waste. I lost the trust about goibibo.com
I am vipin i am facing refunding issue from last 3 weeks and i lots my money and time again by calling customer service. The details are given below
Booked date: 23-04-14
mobile no: [protected].
Date of travel: 29th April 2014
Destination : Madiwala to Trivandrum
Travels: SRS Travells
seat no:18
Booking ID: GoBUSc49ff[protected].
On 26th April I got a call from SRS travels to inform that the service is canceled and contact goibibo for refund, as per that call I called goibibo and inform about the cancellation of the service, and I booked another ticket on same bus seat no 17 I canceled that one also. 2 days later I got refund on seat no 17 but not for seat no 18. I called goibibo to check my refund status and the reply was the service not canceled so that am not eligible for refund .
The same day I called SRS travels again conform that the service is canceled and I again called goibibo customer service. After long time of waiting and talking they give me some mobile no ([protected]) clear the problem. This guy make call like every day and asked to send the details through sms, e mail so many time. He made me wait for week and last Monday suddenly he said he is not the concern person and he said I have to contact red bus I don't know why.
Then I called goibio again after a long conversation I don't get any answer other the old one, and I got one new no of SRS travels[protected], when I called they said I have to call head office and I got an another no[protected] from that call again I got another on ([protected]) finally they confirmed my name and booking I'd they said they are damn sure the service is canceled and when I tell them at the issue that I am facing from last few weeks they said goibibo is CHEATING me, they said they can't refund me because I booked thorough goibibo . As per direction i got from customer care i mailed all my prob through email also but i didn't get any positive action. I cant keep call on customer care everyday Its become more than 3 weeks i don't have more time and money to waste. I lost the trust about goibibo.com
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
We are really sorry for the inconvenience. Please confirm whether you have received ur refund or not.
Regards,
Team Goibibo