[Resolved] Goibibo — Fake and misleading site GOIBIBO
AAnu Priya Singh
I recently booked a air ticket from Ibibo.com from Delhi to Banglore (3 tickets return flight).The airlines was Indigo.At the time of booking the website was was quoting the
total fare as Rs 24500/= which was cheaper than any other website(Makemytrip,yatra etc).The amout was about Rs 1200 less than other sites.
So i booked the ticket and the amount was deducted from my bank account.
Next day i got a call from Ibibo Callcenter that the tickets could not be booked at the time i made the transactions and now as the prices are increased i will have to pay some extra amout(Rs 5000 to Rs 6000) and only after that i will get my tickets.When i asked the reason why the tickets were not booked they answered that at the time time of booking the fare increased.(If this was the case then they should not have made the transaction and refunded my amount at that very moment or displayed the message but i think so that this is what they do with every customer First attracting them with lowest fares and then calling them and telling that the fares were increased at the time of booking).
When i demanded my money back i was told that it will take 7-10 working days to refund the amount.I had to go urgently to banglore for my sisters engagement and now my Rs 24500/- were blocked.The options were paying them Rs 6000 more and getting the confirmation of the tickets or borrowing money on interest and booking a ticket from other airlines.
I faced a lot of trouble but i did not get any help from Ibibo. My money is still not refunded and i dont have any updated from these people.If i call them my phone is transfered from one line to another and at last the only answer i get is "We will try to refund the money as soon as possible".
It has been 8 days today and i have got no mails or call from GOIBIBO and when i called back today they answered that it will take 10 more days.These people are earning interest on my money.
Please suggest how can i get my money back or if i can sue them.
Complaint marked as Resolved Aug 14, 2020
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