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[Resolved]  Goibibo — Fake and misleading site GOIBIBO

Hi,

I recently booked a air ticket from Ibibo.com from Delhi to Banglore (3 tickets return flight).The airlines was Indigo.At the time of booking the website was was quoting the

total fare as Rs 24500/= which was cheaper than any other website(Makemytrip,yatra etc).The amout was about Rs 1200 less than other sites.

So i booked the ticket and the amount was deducted from my bank account.

Next day i got a call from Ibibo Callcenter that the tickets could not be booked at the time i made the transactions and now as the prices are increased i will have to pay some extra amout(Rs 5000 to Rs 6000) and only after that i will get my tickets.When i asked the reason why the tickets were not booked they answered that at the time time of booking the fare increased.(If this was the case then they should not have made the transaction and refunded my amount at that very moment or displayed the message but i think so that this is what they do with every customer First attracting them with lowest fares and then calling them and telling that the fares were increased at the time of booking).

When i demanded my money back i was told that it will take 7-10 working days to refund the amount.I had to go urgently to banglore for my sisters engagement and now my Rs 24500/- were blocked.The options were paying them Rs 6000 more and getting the confirmation of the tickets or borrowing money on interest and booking a ticket from other airlines.

I faced a lot of trouble but i did not get any help from Ibibo. My money is still not refunded and i dont have any updated from these people.If i call them my phone is transfered from one line to another and at last the only answer i get is "We will try to refund the money as soon as possible".

It has been 8 days today and i have got no mails or call from GOIBIBO and when i called back today they answered that it will take 10 more days.These people are earning interest on my money.
Please suggest how can i get my money back or if i can sue them.


Thanks

AnuPriya
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 Comments     Updated: ShareTweet

Comments

Respected Sir,
This is regarding goibibo.com I wanted to inform you that i had booked airlines ticket form goibibo.com on 16/12/2009 the tickets were not confirmed for the airlines and the same was cancelled by them after deducting the fare amount form my bank account through internet banking, I was inform that i will get the refund amount with in 15 working days but now allready 20 days and i have not received the refund yet. I have given complaint to customer care centre five to six times throw phone but i am not receving any co-operating respond from them, please help me regarding the same

Thanking you
Yours faithfully

BAPI MAZUMDAR
[protected]
GOIBIBO is a fake airline ticketing agency, they prime business is to cheat its customer, giving false promises, they do not have any basic business ethics .
PLEASE DO NOT BOOK TICKETS THRU THIS AGENCY, I HAVE BURNT MY FINGERS WITH THEM. MY SINCERE ADVICE IS DONT GET FOOLED BY THEM. YOU NEED TO BOOK TICKETS ONLY IF YOU ARE SURE OF YOUR TRAVEL . IF THERE IS A POSSIBILITY OFCANCELLATION. PLS DO NOT BOOK.

THANKS

SUBRAMANIAN V V
please give mback my refund else i will go to the consumer court and you have to face the consequences . My travel date is 20.11.2011 from chennai to bangalore at 20.35 hrs thru KF airlines . The refund is yet to come. Repeated calls have gone waste . I have spoken to n number of cust serv exe no use.

DO NOT BOOK ANY TICKETS THRU THIS AGENCY. I AM SPREADING THIS MESSAGE TO ALL MY FRIENDS ON FACEBOOK ALSO.

BEWARE OF GOIBIBO, THEY HAVE ALL THE QUALITIES OF CHEATING THE CUSTOMERS MONEY
#goibibo ppl are pathetic.We booked room to stay in dwarka gujarat in October month and all payment and confirmation was done. But when we checked in on 29th Deccember into hotel, hotel was saying they have not received any confirmation and amount. We called goibibo.they wasted mine around two hour in telaphone call. they blamed to hotel. and hotel blame to goibibo.
and they were saying that you can take other hotel. After a full 40 hours journey we were still not provided room. Goobibo is saying that there is no room available so you can take other hotel #Meerahotel is saying Rooms are available and you can pay to us and take. But when we have already paid why we should pay again. They humiliated and tortured us for 1-2 hours. The #Gujarat #goibibo agent is saying he will pay to hotel now, so there will be no problem. Today when we are about to checkout #Meerahotel is saying they have not received any payment. We called #goibibo and no response. We were having our bus at 8am so atlast they made us pay again whole bill and again they humiliated us. so we paid again whole ammount to hotel and our somnath bus(pre booking) also left.so again beared cost of bus. These hotel people were so pathetic and uncoperative and #goibibo is making people fool and doing fraud with us.
They are making fool and torturing us. They take your money and then they nothing provide.
I did lot of calls to goibibo, also raised this issue in social sites like facebook, twitter.they have not provide my full amount till 05-jan-2018.
If they are not able to provide service to customer. Then they never compensate.
No commitment and No customer value.
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Booked an hotel and now the manager is saying we do not have any online booking
### goibio .. total fraud going on .. wait u r playing with people .. now case is going to be filed against this company ..

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    Customer satisfaction rating
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    Complaints
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    Resolved
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    Ibibo Group / Goibibo Phone
    +91 92 1302 5552 [Goibibo]
    +91 12 4674 9000 [CEO]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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