Goibibo.com — Hotel reservation denial

Chetan Popat

Address:

West Bengal

Sir,
I had booked a hotel Hilltone at Mt Abu for[protected] to[protected] thru Goibibo.com on[protected].they charged me rs 19279 giving me a confirmed Reservation voucher . i forwarded the voucher to hotel hilltone and to my horror got a phone call from their Reservation Desk Denying any booking and furthemore they told me that they had no relationship whatsoever with goibibo and that this was a fraud . terrified i talked to Goibibo.com helpline nos & emailed them . they told me that it would be sorted out in 3 to 4 hrs. 4 days later(with abt 12 phone calls and 10 to 11 emails) the company still refuses to answer. finally today at 16.45pm i received the email from hotel hiltone again denying the booking . upon contacting the Goibibo help desk today they admitted that the first voucher was wrong and now they will try to actually do a reservation in two to three days. this is really sick and i am scared that they will actually just use my money for abt a month and then simply deny the reservation. The entire mail trail to goibibo.com and also the mail by Hotel hilltone denying reservation is with me. i think that this is a regular practice by this portal and hence should be exposed.
Thanking You
Chetan Popat

Was this information helpful?

No (0)

Yes (0)

Related Ibibo Group / Goibibo reviews

View all 5115 Ibibo Group / Goibibo Reviews

Comments

PSGr

from Indore, Madhya Pradesh

Definitely not an isolated case. I had an exactly same experience. They accepted booking for Pragati Resort (in Hyderabad), without checking room availability, and then cancelled at the eleventh hour. It wasn't that these chaps were following-up on their own. It was only when I called the hotel to confirm my booking, that Pragati denied having any kind of relationship with GOIBIBO, and informed that all rooms had been booked a week ago. If GoIbibo were dealing with this resort regularly, they should have known that.
It could still be forgiven, if they had called me the following day with the update; rather than customer having to do all following-up with the hotel, then these chaps, and then back-and-forth several times.
They even claimed several times, that there was nothing to worry, as the booking will be confirmed somehow. Ultimately, they accepted a day before I was to travel that room wasn't available. No prizes for guessing they put paid to our plans.
Definitely the most incompetent bunch I have come across in my dealings. Thank god I didn't book an air ticket with them. I am happily back with Yatra and Makemytrip. These guys are heads and shoulders above this joke of a company.
May be that's why GOIBIBO offerS so may discounts, because they don't intend to own-up to their commitments; and they get free money to use for 15-30 days.