[Resolved]  Good Housekeeping (India Today) — non receipt of subscribed magazine

Address:

Pune, Maharashtra

I had subscribed the magazine of good housekeeping for 2 years, but till date have not received a single copy of the same till date i had done follow up for many months & years, i also have all the e mails,a sample of the e mail is as below.

From: zuzar padghawala [mailto:[protected]@gmail.com]

Sent: Wednesday, April 29, 2009 9:44 AM

To: Wecarelsg

Subject: no reciept

Dear sir,

i zuzar m. p. , A/35 , hill mist garden, kondwa pune.,had subscribed the maganine of good house keeping for 2 years, & i have recieved the confirmation for the same, I had also subscribed one for my relative Mr. Mohammed Ghadyali, flat no 101, Ashiana apartments, Millat nagar, 1. Bhiwandi, Thana Maharastra, & he has not recieved any reciept or confirmation for the same , so please look in to this & give a reply,
Thanks & regards,

zuzar

The complete period of subscription has been over without receioving any magazine.

The Last Mail from India today ;

Dear Mr. Zuzar,
This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you due to non-receipt of your subscription copies for the month of February’10 and March’10

We have taken a note of your grievance; and will strongly take up the matter with the Postal authorities and we assure you that all possible care shall be taken from our end, so as to regularize the delivery of the magazines in future.

We would like to inform you that the issues dated for the month of February’10 and March’10 are currently run out of Stock. Hence, we have extended your subscription by 02 issues to compensate for the non delivery. Please bear with us in the interim.

We ensure that end date of your subscription was January’12 which is now extended to March’12.

Further in regards to your subscription gift please accept our sincere apologies for the inconvenience caused to you. As per the status received from the department concerned, the gifts of "Cups and Saucer" are on hold due to some unavoidable circumstances. We offer no reasons or excuses for this lapse, instead request you for your kind co-operation. We may offer you an alternate gift of “Ghk Airwik Set” which is being delivered with the subscription of “Good House Keeping”. Please confirm whether you would like us to send the same so as to enable us to do the needful at the earliest.

We assure you that all possible care shall be taken from our end, so as to ensure a regular & timely delivery of your Magazines.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always.

Regards,

Mohit

Executive-Customer Care

Please quote your Subscription Number GHK1577156 or Case Id 2548193 in all future correspondence.