[Resolved]  Haier A/C — COMPLAINT OF A/C

Haier A/C — AC developing a fault thrice in less than 3 years

My [censored]ij from East of Kailash, Delhi. Last year on 30th Jul 09 i purchased a Haier Air Conditioner 1.5 ton. After one month of purchase the AC developed a fault. Despite calling the customer service repeatedly the engineer visited my site on the fourth day of the complaint. Considering as a minor pipe breakage he repaired and refilled the gas which had leaked out. After few weeks of that the same fault occured again, and after my repeated efforts again the engineer visited again after 3 days. Getting irate for getting the same problem in less than a month i asked the service incharge Mr Tarun to get me the peice replaced, but he again said its a minor problem and they will get it fixed. But he promised me that if the problem occurs again then he will get me a replacement. By that time it was already September so the AC were shut off for rest of the year. In the year 2010 when the summers arrived it was working all fine, until on 02Jul10 it suddenly stopped working. I called up the customer service again and was very reluctant to speak to someone senior, but the customer services were hardly bothered. On repeated efforts i managed to get through to someone called Ram Patel who was the supervisor for services. I asked him for replacement but he esclated me to his senior Mr Vipin Mehta. After my conversation and explanation to him, icam to know the person who promised me replacement last year( Tarun ) is no longer working there. Having no option i had to deal with Mr Mehta who bluntly refused me any replacement but only service. Having no other option i had to agree, but that too he took 4 long days to get me an engineer after repetedly calling them ( Mr Mehta & Mr Patel ) 4- times in a day. All the promised were broken. Finally on the 5th day of complaint the engineers arrived, it was the same problem which has occured. Despitemy repeated requests to Mr Patel & Mr Mehta they didnt replaced the peice or any defected part but fixed the problem again. Now my warranty is getting over on 30th Jul 10 and i am very much concerned about the services of the company after the warranty expired. Now if the people in Haier are that tough to handle at the time of warranty period, how will they treat the customer after the warranty expires. Please can suonebody advise me in this regard.

[censored]ij
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its actually developed a fault thrice in less than one year