[Resolved]  Haier — AC companit of 1 month yet unresolved

Address:

Ghaziabad, Uttar Pradesh

With deep regret i have to make this complaint..... i have realized the depth of pathetic services provided by Haier & its co-partners. It has been 3 days since i marked 1st mail to you & since then no one in the firm is bothered to at-least call & know exactly what the problem is......

This is highly getting out of my patience level, as its summers & my complaint is regarding A/c which is of highest usage these days. My A/c is faulty since 7th June (complaint no.GHA[protected]) & on 10th june a service engineer visited, filled the gas and went away. Later when the cooling issue again came i reported the complaint again on 12 or 13 june (complaint no. GHA[protected]), after sometime service engineer from Hi-Tech services called & told me that some part has leakage & it cant' be repaired so need to replace the part. He also told me that the changing of the part will cost RS 4500 (along with transportation). But when i said that i have haier AMC he said that the part is not covered in AMC.

This is such an astonishing thing that while taking the AMC the service engineer said that other than plastic parts & remote all parts are covered under AMC. And now when a part is damaged they say that its not covered under AMC. The next astonishing thing is that no one visited to inspect what problem has occurred again & directly called & told that XYZ part is damaged. It seem like efforts are made to cheat the client.

Later i called a local A/C vendor, he visited & inspected the A/C and told me that either gas leakage is there or if XYZ (part told by service engineer over phone) part is damaged it can be welded & repaired. Now this again proved that people at Hi-tech services are trying to cheat customers. The summers are on its high & its more than 15 days i & my family have been suffering from the heat..... im sorry to say that i'll never buy or recommend Haier to anyone, you guys have betrayed my trust over Haier.

If someone is existing in the higher mgt who is bothered to retain its old customers, then give a sensible solution or else give us a straight forward answer so that we can take further action against Haier.