Haier Air - Conditioner — Damaged product sold

Address:

West Delhi, Delhi

Hi,

This is to state that I have bought two air-conditioners, HW-18L3H, on April 27, 2011. Since then, nobody even turned up for demonstration of the same. First of all, the authorized installation guy charged Rs 600/- for such a bad installation that even sunlight is coming from the sides of A/C, when complained to him, he said, this can only be done like this. Well, add to more problems now, one A/C has got broken front grill as soon as I opened a box. Now, I have registered three complaints for all the above except for installation as there is no criteria for it on May 2, 2011. The customer care executives are so stupid that they can’t even tell me what is happening. Every time, I call them, they simply say that the person is going to be at your place within 24 hours, then nobody turns up and no call.

I would like to escalate this matter to your higher authorities and would take Haier India to Consumer Court for all the inconvenience caused to me till date. I surely can say that I won’t ever buy any Haier product in future and nor I refer one to anyone around me.

Well, one more thing to add, there was no warranty card given for any of the A/C either from dealer or I found them in the box.

Well, the complaints number is DEL[protected] for the damaged A/C front grill. Rest is forgotten from my side as I have made another installation guy to fix the problem, ask somebody else who has Haier to give me proper demonstration and went to the dealer shop again to ask for warranty cards and got it after he tried to fool me two times that it is the bill which has got warranty in itself.

Of note, I have lodged the complaint for the broken grill as soon as I opened the box in front of the authorized installation guy.

Regards
Prateek Khandelwal
[protected]