[Resolved]  Haier — NOT GIVING AFTER SALE SERVICE IN WARRANTY PERIOD

Address:

Gurgaon, Haryana

I bought one A/C (MAKE--HAIER, MODE NO.--HSU-24DX,2.0 TON) from M/S. R.K.VISION,KHANNA MARKET,LODI COLONY, NEW DELHI, on[protected], vide BILL NO.27669).The company gave me warranty card that carries a warranty of 5 years, which included free replacment of compressor in case of any defect.

It was at the start of this summer season that we thought of strat using it,but it was not cooling.I made a complaint with the company on[protected]complaint no. HAR 1041000), following which they sent one of their technicians.On checking it, He said that the compressor needed to be repalced and he would be back with the new one, next day.It was since then that my harrowing tale started.I have made innumemerable calls to their service centre as well as the retailer from whom I bought it(R.K.VISION).In fact I even went personally to the retailer and requested him to get the things sorted out, but of no avail.Neither the retailer nor the company is doing anything. every time I m given a new date ,but till date nothing has been done.

I think the retailer's job is not only to sell the things and get rid of his responsibilities of after sale services.So the retailer and the company,both should be held responsible for the inconvenience and harrassment being caused to me and made to compensate me for that.

I would have bought a local assembled A/C , instead of buying the product of an INTERNATIONAL BRAND PRODUCT--HAIER, if only I knew that this was the kind of after sale services they provide their customers,and this was the kind of ROTTEN MATERIALS ,they were using in their products.


THANKS

BHAVNA BHATT
R/O--G-69,PALAM VIHAR GURGAON

PH.--[protected]