[Resolved]  Haier Washing Machine — Bad customer service

Address:

Kozhikode, Kerala

Hi,

I am from Kerala,Calicut... I have purchased Haier Washing machine and some problem came within one month,after 1 week they repaired.But the technician refused to give service report for the work done and he said if we need report we have to pay for the same 300 rupees even if it somes under warranty.So I have conacted the Manger (seems service doing by third party for Haier) Mr.Saji and according to him also the customer has to pay for the service report. This is showing non standard procedure and compnay like Haier should not do this kind of communication to the customer or they have to take care of what should be the communication to the customer if Haier giving service contract to the third party.
Service report they are not giving beacuse if they give report it s proof of service done. So without proof we are not able to do anything and the same showing the bad customer serice of Haeir.