[Resolved] Haier Washing Machine — poor service | |||
I have given complaint to customer care of Haier on my washing machine not working. One person came from comapny next day and informed that it needs to be taken to service center for repair and he will come and take next day. one week no response from him and company phone no one picksup. again gave complaint to customer care and they asked me to contact [protected] and I contacted that gentleman he responded immediately and in couple of days they took the machine for repair and informed me that the charges will be Rs.6000/- . after nearly 20 days oen delivery boy came with the machine. it is surprise to me to see that the scraches all over the body of the machine and the plastic portion above the tank chipped off in many places. he gave me the bill for Rs.6000/- which is not having any detail on what for I need to pay that amount. when i contacted the gentleman [protected] and he replied me irresponsibly and forced me to accept the machine which I refuced and return back. again logged complaint in customer care and no response till date. Haier service center in Chennai was good and they takes care of the equipment well while returning back after service. however here it is worst and i decided not to use Haier any more. thank venkatesh [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
I was compliant on 30th Oct 2009 & the problem is still pending. The engineer visits our home taken money from my father but not given the payment receipt. After 2 days he change the parts but the problem is still pending. I'm trying to calling on customer care from last 5 days nobody comes at my home.
The same problem I'm facing.
Hi,
Since the time of purchasing of the machine, I found the problem with operation of it, 2-3 time engg. visited, and informed voltage problem, which is related with this model, Neither Co. nor dealer never given solutin for this, Presently I'd already logged the complaint, but after 7 dayz I didn't get any response from there.
Really I have very bad experience with this brand and product too.
Since the time of purchasing of the machine, I found the problem with operation of it, 2-3 time engg. visited, and informed voltage problem, which is related with this model, Neither Co. nor dealer never given solutin for this, Presently I'd already logged the complaint, but after 7 dayz I didn't get any response from there.
Really I have very bad experience with this brand and product too.
still no one from company responded. this shows the attitude of the company towards customer complaints
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Building Number 1, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
HAIER/ WASHING MACHINE — POOR SERVICES
Sub- Reg. my complain No. [protected] Dt. 25.06.09Dear Sir,
I would like to inform you that one complain for my washing machine which is out of order was registered vide your complain no. [protected] on Dt. 25.06.09
Today is 20th of July and this complain is still pending. You can see the standard of
Services provided by you. I use to call every alternative day to the customer services but I get only assurances. After making so many calls your service engineer has visited once on 3rd of July saying that next day he will change the necessary part .
Not only that your customer care has provided me so many nos. where I should contact
[protected] this gentleman never picks up the phone he has only music on his phone to hear to the customer and making fool of it.
I also contacted following nos. 65641620, 64652135/36 but all has the same answer we are forwarding the message as on urgent basis.
Now you pls tell me what option you have left with us to knock to consumer court only.
This is a matter of SHAME for your company. Making only high promises to sell your products and in the name of services giving your customers only disappointments.
Through this letter I would like to inform you that if this problem will not be done in next two working days we shall lodge this complain to consumer court.
Thanks & Regards
Raj Shekhar
Ashirwad Apartment
Flat-47
Sector-12, Plot-11
Dwarka
Delhi-110075
Ph[protected]
E-mail- [protected]@cal3.vsnl.net.in