HDFC Bank AUTO LOAN — Documents not received

Auto Loan — not received loan

Dear Sir

This is regarding the attitude o[censored]r staff dealing the loan.I applied loan on 23rd May .
1- On Wednesday Bank staff told me there is some confusion on ur electricity bill it will be over be over till next day and we will inform u by 4.30evening but no one revert back we only follow up then they said mam till friday it will happen but nothing happen.
2- On saturday morning Ms Manju called me up and said that i[censored] want DO to be fax to the dealer we weill fax right now and i[censored] want ur cash to be transfer we will do it till 5.00 pm in the evening .but till 5.30 pm there is no feedback on this .i only called and ask what happen then she said mam we will revert back to u .
3 - At 5.45 pm i called her up then she said we will tranfer DO to the dealer and delaer is agree on that i said fine .then there is other executive Mr Gaurav([protected])said mam we will fax the DO to the dealer .Till 7.00 pm nothing happened when i called him he said there is lots of work and the person has to see500 files so it will take time i told himm that u should know this before .he said we have lots of customer and we will see ur matter .after faxing the DO to the dealer he didn,t informed i only called him then he said he already fax .When i asked the dealer he didn,t recibve any DO .When i try to call him he is not picking the cell.This type of of customer service is disgusting you are inprivate firm and this type of client service is not expected from ur bank.If this is agiverment bank still i undersatand .I am also working in hospitality area but we never treat our client in this manner .my important thing is there is no one for proper feedback every one says abhi batate hai but no one revert back ,we are only asking about our loan .It seems that bank people are very busy anfd if we are calling them we are disturbing them.Gaurav No-[protected].

Regards
Rachna