Hdfc Bank — About my original Insurance papers

I have my Car od account (CIN=[protected] recently opened.
I have received my RC totally in damaged form. not only that They have not returned my original for Insurance paper. I have telephoned at least three times[protected] . Every time they have taken my mobile/ Res. no. and said they will get back to me They have not yet contacted me nor they have informed about whereabout of my original Insurance paper.