[Resolved] HDFC Bank ATM — No Power Back - Card Capture

ydprasad

Address:

Andaman and Nicobar Islands

Hello,

On 22 Jan 2011 at around 10:45 AM, I tried to use the HDFC ATM located at Bowenpally, Hyderabad.
The moment I inserted my card (HDFC), the power was lost.
This resulted in the ATM machine being shut down.

I was helpless, even though the power was restored within 5 minutes.
The Cash loading personnel had arrived in the meantime and were also helpless as the process does not allow them to return the card.

Today is the 5th working day (28-Jan-2011), and I am yet to get any call from the Bank, as I was promised.
I had to call them repeatedly to know the status of this issue.

More importantly, I would like to know how idiotic is it to run a ATM without proper power backup.
The security guard, placed there said that the power cuts were very common phenomenon.

HDFC officials should take their heads out of the desks on think how their ATMs are being deployed in the field.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ydprasad

The location of the ATM is already mentioned in the original complaint.
My contact number is [protected].
If you cannot read that and trying to waste my time, I am not surprised.

Also, please address the issue of running the ATM without a power back up.

ydprasad

The bank employees have contacted me ad assured me f resolution soon.
Glad to hear that... (Though it took more than 10 days and escalations to get their notice)
Hope the results are seen soon.. and this does not repeat..