[Resolved]  HDFC Bank — Late Payment and interest rate charges on leviable amount of stolen card

Address:

Bangalore, Karnataka

I have been using HDFC Services(Salary, Demat, Credit card, and personal loan) from past 3 years. And with the kind of trouble they have given to me with credit card service, they cannot expect me to continue with any of the HDFC services in future.

I have explained my scenario to around 25+ people in HDFC(Bangalore, Chennai, Hyderabad, and mumbai), just to make sure if I can get in touch with any person who can give me better service then explaining me about rules book of HDFC. Whoever spoke with me was a person who wanted me to follow the rules of HDFC, or someone who was as ignorant as myself. I have been talking to so many people, with initiative from my end or from there end. Only to come to a conclusion that bank is always right and I am wrong.

When my card gets stolen, someone else makes purchases on it. How can they expect me to make the payment on time, I do expect some kind of investigation to be happened(I hope we have more to do in Investigation apart from calculating the number of days delayed in reporting loss of card). When they say they have completed there investigation after 3 months, and make me liable for the disputed amount. It's totally atrocious on there end to charge late payment, interest charges for this duration and directly debit amount from my salary account (Though they have rule to do that, and my stupidity of not reading it).

I do understand as a bank which serves millions of customers it will be difficult to put itself into the shoes of each customer. My intention is to understand how receptive HDFC is towards it customer, whether there is someone out there. Who can not only understand the problems customers are facing, but can also make decisions in providing better service.

HDFC can treat this mail as a rant, and need not bother about replying to me. As loosing one customer will not be a big deal to bank. And in my case, I do have other banks to deal with. My whole point in making this futile effort is to see how open a bank can be in providing services to it's customer.

I can explain my scenario to all the people in HDFC who are interested in listening customer pain points, and willing to improve the service provided from HDFC. And would request all those people who have only rules to be shared to keep away from me, as I have no interest to join as an employee in your legal or collection department, nor am I interested in using your services.

Regards,
Bhanu