[Resolved]  HDFC Bank — ATM Duplicate PIN Not Issued

Address:

Bangalore, Karnataka

It has been almost a couple of months since I have lost my Debit Card ATM PIN. When I asked for a Duplicate PIN in the HDFC Bank International Tech Park Bangalore Branch, they asked me for an address change since the new PIN will otherwise be sent to the Guwahati Assam Branch itself where I hold my savings account. I listened to this and my present address got changed after a month! I had to go to same HDFC branch again to enquire about the address change since I had not at all been informed about the address change. I have been treated badly over there. The lady receptionist over there said, "Bank is not responsible to convey the customer the information about the address change. She/he has to be up and doing for the same." Anyways, the address got changed and I have been asked to apply for a Duplicate PIN. I did the same on 6.4.2011 and have been assured that the Duplicate PIN will be sent to the present address within 7 days. This is the 20th Day. No information from the Bank side. I need the new PIN urgently and I know that I will be charged an amount as well for the issuance of the new PIN. The only concern is: Is losing/forgetting ATM PIN as bad as committing an offence?

Name: Punyabrata Dhar

HDFC Savings Account Number: [protected]