[Resolved]  HDFC Bank Bank Credit Card — Trying to cheat indicating the settlement is invalid

Address:

Chennai, Tamil Nadu

Hi,

I heard a lot of times customers use to cheat banks, not paying for credit cards. But everything is reverse to me here. Bank is trying to make maximum use of my fault with the settlement. Due to some financial problems, I am forced for settlement on my HDFC credit card in 2008. settlement amount was Rs.13,600 as 6 EMI's. On my bad time, I lost job due to recession and I wasn't able to pay the last 3 EMI's and the cheque's bounced due to my bankrupt situation. This is where HDFC acted like they are showing some leniency for his customer. Their collection agents accepted to receive the amount in cash for the 3 cheque's that got bounced. They did collected the amount as well. So, I have paid the Rs.13,600, but I was not able to settle it in the time they have informed in the settlement letter. They are clever and acted like they are showing sympathy to me and they have allowed me to pay as cash and received the Rs.13,600 and after that they have started showing their original image. To be honest, I thought the bank is very patient towards me. I believed the card settlement is done and I got relaxed.

I have then received a Gold credit card in 2010 from the same bank when I joined a new job. I have almost forgotten about my previous card at this time and never thought I'm a defaulter with the bank. Suddenly, they have started calling me about the card payment and sending letters as well. To my goodness, they have asked me to pay the outstanding amount about Rs.35,000 in the letter. I don't know what to do and what's going on ? I strongly believed I've not cheated the bank at any cost and I ever attempted for this. Also, I thought why should a bank give me a new credit card and suddenly trouble me about the old one. So, I started believing the bank officials have started to cheat me and make use of the improper settlement. You people could believe that a bank could issue a new credit card to one who is found a defaulter with the old credit card ?

They have started giving me mental torture to me whereas I never attempted to even think about cheating the bank. I can't even believe even now how funds(Rs.9,794) in my savings(salary) account which I hold with the same bank is blocked without any prior notice. Then I went to the settlement division directly and spoke with them. There came one gentlemen who doesn't know anything about my issue, but still discussed and then made me wait for an hour before another lady was asked to take over the issue. She is not aware of the issue as her Boss was in a interview and couldn't answer most of my queries and she herself can't deal with other departments. I'm more than mentally tortured & frustrated at this point. I told the lady that I'll deal the issue legally, I've not mentioned you before that they have sent a legal notice. On the way returning to my home, a Gentlemen named Shiva called and informed me not to go legally which would be waste of money for me. When I asked him about the legal notice they had sent, he told not to worry about that. Also, he informed the lien has been placed by the bank and so the funds(Rs.9,794) will be automatically moved to the credit card as a payment in 2 weeks time. He told me that we can talk about a settlement which will be very minimum after this amount is transferred. So I've to now pay Rs.9,794 + minimum settlement amount whatever they will afford. They have now sent a letter after 3 days since I met them, mentioning the notice to hold the funds from my savings account.

They have taken the money(Rs.9,794) as they informed after 2 weeks period. The card is not settled even at this time you know. They want me to drop some tears, which I'm ready because of the mistake which I did. I realize something that banks never show mercy to their customers. They know how to cheat their customers acting in a clever way.


Regards,
Karthikeyan