[Resolved] HDFC Bank Bank Credit Card — False Promises and Delay in Resolution

rthirani

from Vijayawada, Andhra Pradesh

Address:

Pune, Maharashtra

Dear Sir,
I was offered an upgrade to my existing HDFC Credit Card to Superia HDFC Credit Card along with a welcome letter stating that a return ticket would be given wherein the base fare would be exempted. But i was not given the same and after months of follow up and re submission of their own welcome letter, they had send me the coupon code.
But that coupon code never worked and i was unable to use the same. Subsequently i informed the bank again and the same process of follow up started. As per my conversation on 23rd of Dec'2012, i was told that a new coupon code will be issued to me again.
But till date they have not issued the same.

With deep regret i would like to say that the service has been very very poor and very harassing with no resolution till date since the new card was issued to me in april 2012.

Expect a quick quick resolution regarding this issue.

Regards,
Ruchika Thirani

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Aug 13, 2020

Complaint marked as Resolved

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Bindu S

from Ludhiana, Punjab

HDFC BANKING SERVICES — FALSE PROMISES

I have salary account with HDFC, though I had to open the account much against my wishes when I joined this company. I received an message one day saying that I can avail personal loans with no documentation as I have an account with HDFC. I fell into that trap and approached my home branch at Surya Kiran bldg. for the same. I met up with one of the executives Mr. Giri, who promised me that he will have the loan disbursed in 3 working days and I need not give any proof. I did inform him that I need this loan only for a month and he assured me that I can close this in a month without paying any foreclosure charges and that my PL can be converted to Home Loan. After a month when I i.e. end of Jan they tell me that there is this is lock in period and I will not be able to close my loan and should I wish to I will have to pay the interest for the next 6 months plus 4% prepayment penalty. When I told the Manager about what Mr. Giri had promised, he said sorry these are bank policies. Where did these policies go when the loan was given to me?? I went to the bank one day to withdraw cash and had to wait for 15 minutes at the counter the reason being there was no cash in the bank!!!
Today after completing 7 months payments I went to the Green Park Branch close the loan account I was shocked to hear from them that I will get an NOC after 25 days. If the cheque gets cleared in 2 days why should it take 25 days for an NOC. The other option is if I do need one urgently then I need to pay 50 Rs. and I will get an NOC in a week's time. My question is - if the bank can give an NOC in a week time then why do I have to wait for 25 days. Is this priority banking???
On the other hand I went to a Nationalised bank today and I realised that everything was so smooth and the staff were so courteous.
I have asked my company to move my salary account from HDFC as I am fed up with the shordy service provided by them.

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ruchika,

We have received your email written to our Credit Card Team with Reference Number: HBL=[protected] on January 13, 2013. You will receive a reply to your email soon. We request your patience in the interim.

HDFC Customer Assistance