HDFC Bank Bank Credit Card — Incomplete information given for the call on cash loan

Address:

Raigad, Maharashtra

Dear Concern,
My Name is OM Prakash Mishra, holding a HDFC gold credit card i have offered an loan for cash on call for Rs.19000 payable in 12 EMI @ interest of 1.25 % pm. During this conversation or any where in written i have not informed about the paying processing fee of Rs.500 once but they have put in the bill i have also queried about this thrice as per reference number [protected] they told us that we will resolve this issue but so for they have not given any response and carrying forward the processing fee and charging interest on it. so i request you to please look into the matter and resolve the issue as soon as possible and give us the feedback about the same
Regards,
Om Prakash Mishra
[protected]