HDFC Bank Bank Credit Card — Threats and Harassment

Address:

West Delhi, Delhi

Hi Sir / Mandan.

I am a credit card A/C holder of HDFC bank Cards No: - [protected] where due some unavoidable circumstances was able to make the payment for the month of March 2010. In accordance to which received a call from a Person Name: - Atulya Chopra stating that he is calling from Bank on the[protected] for payment collection as it is due this call lasted for 20 Min. On that call, itself these people harnessed and threaten me even after telling him what my intentions were about the payment and when I will make the payment.
Mr. Atulya Chopra called me again and harnessed me, just to add one sentence he use on that call which in Hindi was oye bikhari paisa kab de ga and then starting abusing me and kept on saying kis ko camplaint kare ga .
Then on 27/03/2010, another person named Nikhil called at 9:30 AM when I have was at home and my father a retired person ,who is a BP and sugar patient received this call where he has nothing to do with my finances. The person harassed and threaten him with abusive language and one sentence he use on that call which in Hindi was Arre bhudde bikhari bangaye ho kya . tumare khandan main koi paisa dene wala nahi hai . After this call, due to that harassment and metal stress which bank gave to my father he was so much upset that he was not well for 3 days.
The things did not stop there, and then on[protected] another person named Mr.Jasbhir call in my absence and spoke to my sister in between 4:20 to 4:25 PM did the same things.
When asked from the bank they have told me that all these call which was made to me and family are recorded.

I am have filed a case against the bank as they have given threats, harassed me and my family more than that they have given mental distress to my father and released my personal financial information to 3rd party.
All the above mention comes under the following RBI acts:
• Fair Practices Code for Lenders” in May 2003.
• Right to privacy.
I escalated the matter to the bank authorities but they have not given me a appropriate response.
Please advise.