[Resolved]  HDFC Bank Bank - G.C Avenue Branch, Kolkata — Forcefully closing of accounts and Bad behavior with customer

I want would like to draw your attention on following incident,

On 15/9/2009 I went to HDFC Bank G.C Avenue Branch, to deposited cash in my account but casher refused to deposit the money and guide me to contact Mr.Debraj Banerjee (PB Authoriser), Mr. Debraj Banerjee inform me that I am a “BAD CUSTOMER” that s why we have closed your account, According to Mr Debraj Banerjee I don’t have any fixed deposit with branch that’s why our bank consider you as a BAD CUSTOMER and your account is non profitable to the branch, and we have closed your account ,I requested Mr. Debraj Banerjee, to give me all reasons in written but he refused to give and also claim him self as a branch manager when I want to meet branch manager, Please note that the communication way of Mr. Debraj Banerjee is quite insulting and not proper, After such conversation with Mr. Debraj, I withdrawn major cash which I can withdraw by ATM card, being I was afraid of blocking funds in your bank,


I felt insult by the language of Mr. Debraj Banerjee, because he call me BAD CUSTOMER on front of other visitors, and he also not able to tell me the exact reason for closing my accounts,

I have complain these incident to HDFC grievance cell, (Ph No- [protected]) Grievance cell is given me a Ref no- TF[protected],HDFC Bank NODEL Officer, ( Mr Pankaj Kumar -[protected] call, email and hard copy mail were send), and I also send hard copy mail to Branch Manager of G.C Avenue Branch , ( Mr. Satyashree Tungar )

Mr. Satyashree Tungar (Branch Manager of G.C Avenue) replied me in his 1st letter that due to pattern of the transaction my account were closed and he again replied in second letter that my account is active, but his reply were not to proper and unsatisfactory to me, I did not get any kind reply from HDFC Grievance Cell and HDFC Kolkata NODEL officer (Mr. Pankaj Kumar) and all are silent on Bad behavior issue, And not taking any kind of action against Mr. Debraj Banerjee,

I as a customer of a bank request you to help me in this regards, It seems that I became help less because no body from HDFC bank or branch giving me the proper reason,

I request to the branch to give clarification on the following points

01. Without any due notice how they stopped me to operate my account,
02. Who has given them right to call me as a BAD CUSTOMER,
03. I will do what if Bank will ask me that during last month my

Please help me to resolve the issue, and kindly let me know what are legal steps I can take against HDFC G.C Avenue Branch for Bad Behavior and insulting me,


Regards

Sandeep Kr Gupta