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[Resolved]  HDFC Bank — De-activation of Third Party Transfer Facility without proper intimation

I have been a customer of HDFC Bank for more than 5 years and have been using Net Banking and Third Party Transfer regularly.

Due to my work i have to constantly be out of the country and during one of such vists outside for a couple of months HDFC changed its policy that they will be dicontinuing the TPT facility if i dont register for a SECURE ACCESS which is a new security procedure .

When i logged in to access my TPT last week i found that it has been deactivated . On writing to HDFC i get the response that they had sent me as SMS on 6th November '08 asking me to register by 15th Novem'08 (1 week) now as i was out of the country my number was not active and i didnt get the message. I didnt get any e-mail from them to this effect .

As i dint get the message then it isnt my fault that i didnt re-register for a facility which i am using for quite some time. They tell me that i need to VISIT a branch or Courier my documents for registering AGAIN.

My issue is that i am out of the country and cant visit a branch right now and i need the TPT facility urgently, i suggested i can scan and send docs instead of incurring unnecessary courier expenses for which they comnpletely non chanlantly said is not acceptable !!!


Now my complaint is that what right has HDFC to deactivate a service due to a change in policy without proper intimation ?


I like the fact that HDFC is taking steps to increase security for its customers but does HDFC bank believe that all its customers have no right to be in accesible on their mobiles for sometime and has no right to travel ?
Quite interesting i must say for a customer serice oriented Bank !
Complaint marked as Resolved 2019-04-08 16:04:48
Verified Support
HDFC Bank Customer Care's response Mar 08, 2019
Dear Customer,

I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

HDFC- Savings Account — Fund Transfer Facility

While opening an account, they did not inform that we need to register for NET banking service separate. Now there needs to be a form filled for this separate and submitted in a HDFC bank and it will take 5 business working days to process this request.

Are we living in the olden age where the usage of Net banking is minimal.

All the heads should understand that NET banking facility should also be taken care while opening the account.

If this is not done then your service will SUCK FOREVER.
Please tell me how to active the third party fund transfer in HDFC net banking?

I saw the tab(Third party transfer) is inactive. I want to transfer money to third party.

Please mail me the exact solution.

Thanks,

Subrata.
Please tell me how to active the third party fund transfer in HDFC net banking?

I saw the tab(Third party transfer) is inactive. I want to transfer money to third party.

Please mail me the exact solution.

CI No: 33835479


Thanks,
Vijay reddy
how to deactivate third party transfer in hdfc internet banking?
how to disable the third party transfer facility in hdfc internet banking?
how to deactivate THIRD PARTY FUNDS TRANSER PLZ

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    code
    Customer satisfaction rating
    50%
    Complaints
    24995
    Pending
    2015
    Resolved
    11857
    phone
    +91 22 6160 6161
    +91 22 2498 8484
    location
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013